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IT Professional II- Support Services

Texas A&M University System • College Station, TX • 4d ago

Job Title

Agency

Texas A&M Agrilife Research

Department

Information Technology

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

About Texas A&M AgriLife

Texas A&M AgriLife is comprised of the following Texas A&M University System members:

Texas A&M AgriLife Extension Service (https://agrilifeextension.tamu.edu/)

Texas A&M AgriLife Research

College of Agriculture and Life Sciences at Texas A&M University (https://aglifesciences.tamu.edu/)

Texas A&M Forest Service

Texas A&M Veterinary Medical Diagnostic Laboratory (https://tvmdl.tamu.edu/)

As the nation's largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.

Click here (https://agrilife.tamu.edu/) to learn more about how you can be a part of AgriLife and make a difference in the world!

Position Information

We are seeking an IT Professional II, under general direction, to provide advanced troubleshooting, analysis, and technical support for unit-level information technology services across multiple departments within the College of Agriculture and Life Sciences, supporting instructional environments including classrooms and teaching labs as part of Texas A&M AgriLife Information Technology (AIT).

Responsibilities:

Follow AIT standard stakeholder resource management procedures and policies.

Utilize all available information resources and tools to research and resolve issues.

Triage, manage, and resolve technical assistance requests via phone, email, web submissions, or in-person.

Install, configure, maintain, and troubleshoot hardware and software systems, providing administrative support for assigned applications.

Serve as a resource for internal and external stakeholders.

Provide primary technical and application support for approved computer applications and platforms.

Assist stakeholders with determining specifications for purchases of hardware and software upgrades.

Identify and escalate situations requiring urgent attention according to established protocols.

Performs other duties as assigned.

Required Qualifications:

Associate's degree in applicable field or equivalent combination of education and experience.

One year of related experience in IT.

Knowledge of word processing, spreadsheet, and machine learning (AI) applications.

Strong attention to detail, organizational, interpersonal, and communication skills, with the ability to collaborate across teams and communicate technical and non-technical information clearly.

Ability to multitask and work cooperatively with others in a collaborative team environment.

Ability to adapt to new and emerging technology and policy changes.

Ability to develop and maintain positive professional relationships directly with stakeholders.

Preferred Qualifications:

Knowledge of Microsoft 365 environment and applications.

Knowledge of using remote assistance tools, Help Desk Ticketing applications, hardware & software troubleshooting support, fundamental network concepts.

Ability to formulate and contribute ideas for service growth.

Other Requirements:

Work hours are Monday through Friday, 8am to 5pm CST.

Work is performed in an office environment.

Occasional exposure to loud noise and outdoors when traversing managed environments and research areas.

Must be able to lift or move and transport heavy objects such as 50 pounds.

Must be able to position self to install equipment and occasionally ascend/descend ladders.

A company vehicle is not provided.

What You Need to Know

Salary: Pay grade 67. Compensation for this position is commensurate based on the selected candidate's qualifications.

Why Work at Texas A&M AgriLife?

When you choose to work for Texas A&M AgriLife, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents.

In addition, Texas A&M AgriLife offers a comprehensive benefit packing including the following:

Health, dental, vision, life and long-term disability insurance (https://www.tamus.edu/benefits/) with Texas A&M AgriLife contributing to employee health and basic life premiums

12-15 days of annual paid holidays

Up to eight hours of paid sick leave?and at least?eight hours of paid vacation each month

Automatic enrollment in the?Teacher Retirement System of Texas

Employee Wellness Initiative for Texas A&M AgriLife

Applicant Instructions

Please provide a Cover letter, Resume, and References with a completed application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

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