Medical Administrative Assistant

Rising Medical Solutions • Chicago, IL • 10h ago

We are looking for a Medical Administrative Assistant (working title: Injury Coordinator) to join our team! Are you someone who thrives in a fast-paced environment where your time management, attention-to-detail, and communication skills are put to good use? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most.

In this job, you will:

Manage and/or assign files to appropriate staff members and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.

Set up files in all appropriate systems; assign files, when applicable, to the nurse

Facilitate and schedule appointments as needed, and keep the Telephonic Nurse Case Manager (TCM), clients, claimants, providers, and employers informed verbally and/or in writing of any changes, delays, updates, or problems

Maintain appropriate electronic and paper files

Obtain authorization for medical release of information from the adjuster, as necessary, for records acquisition

Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.)

Identify, maintain, and update participating providers

Utilize Share Point tool for evaluating case risk, and input all activities (including verbal and written discussions) into the Ultimate database and customer/client system

Answer incoming calls, and direct the call appropriately

Process all documents using computer, copier, and scanner

Search and copy the appropriate internal criteria guidelines, when appropriate

Screen all re-open files (subsequent URs) to determine duplicate requests, vs. an appeal request that is beyond the allotted timeframe, vs. a reconsideration, vs. a new UR

Basic invoicing

Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.

Adhere to company policies, procedures, and reporting requirements.

Requirements

Experience in any of the following disciplines a plus - CNA, Medical Assistant, Physical Therapy Aide, Workers' Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager

Experience with workers' compensation or disability (a plus!)

Strong computer and internet skills (will work with programs including MS Word, Outlook, and Excel)

Basic knowledge of/ability to read medical reports, or enthusiastic about learning medical terminology

The ability to research evidence-based guidelines

Proficient verbal/telephone and written communication skills

A high level of efficiency, ability to maintain rapid workflow

An aptitude for learning, organization skills and the ability to follow systems and procedures

A time-management mindset, along with planning, and prioritization skills

The ability to manage competing priorities in a fast-paced environment

The ability to work independently as well as part of a team

The ability to express empathy with injured and/or disabled people

Deductive reasoning and think outside the box for creative solutions

Independent thinking & problem-solving experience

A bachelor's degree, Associate's/Certification, or equivalent professional experience

A customer service mindset

Benefits

Pay Range: $18-20.00

Health insurance (4 different plans to choose from)

Dental

Vision

Paid time off (PTO) or Flexible Time Off (FTO)

401(k)

Basic Life Insurance and Long-Term Disability Insurance (paid by the company)

Voluntary Life Insurance and Short-Term Disability Insurance

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Rise Well Wellness Program

Professional Development Reimbursement Program (PDRP)

You will be part of our new Elevate program designed to recognize and reward employees for their hard work

We're on YouTube! Check out our culture at: http://www.youtube.com/user/RisingMedical

Want to see more? Check out our:

Facebook: https://www.facebook.com/RisingMedicalSolutions

LinkedIn: http://www.linkedin.com/company/rising-medical-sol.. (http://www.linkedin.com/company/rising-medical-solutions)

If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!

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