Hotel Front Desk Agent

Hilton • Rohnert Park, CA • 1d ago

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton was named the #1 World's Best Workplace! The Hilton Corporation has over 7300 hotels worldwide. The possibilities are endless for someone who is interested in a career. Hilton offers the best travel program that affords team members a total of 100 room nights per year, free education, discounts on everything from cell phones to mattresses. Working for a company like Hilton is a great experience.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Wage: $19.50 - $21.50

Job: Guest Services, Operations, and Front Office

Title: Hotel Front Desk Agent

Location: null

Requisition ID: HOT0BM9Y

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

Sales Restaurant Coordinator

Sage Hospitality Group • Sonoma, CA • 1w ago

Retail & Hospitality

Why us? Wit & Wisdom Sonoma is Chef Michael Mina's first venture into wine country dining and delivers Mina's signature flair with a highly curated culinary experience perfect for any time of day. This charming wine...

1w ago

Go to Apply

Party Host - Customer Service Team Member

Michaels • Petaluma, CA • 1w ago

Retail & Hospitality

Store - PETALUMA, CA Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service...

1w ago

Go to Apply

Part Time Customer Service Team Member

Michaels • Santa Rosa, CA • 1w ago

Retail & Hospitality

Store - SANTA ROSA, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading a...

1w ago

Go to Apply

Part Time Customer Service Team Member

Michaels • Petaluma, CA • 1w ago

Retail & Hospitality

Store - PETALUMA, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...

1w ago

Go to Apply

Retail Sales Associate

Sysco • Santa Rosa, CA • 2w ago

Retail & Hospitality

Company: US0670 Edward Don Sales Territory: None Zip Code: 95401 Travel Percentage: 0 Compensation Range: $25.00 The compensation range provided is in compliance with state specific laws. Factors that may be used to dete...

2w ago

Go to Apply

Assistant Store Manager

Extra Space Storage • Rohnert Park, CA • 3w ago

Retail & Hospitality

Accurate Pay Range: $21.34 -$23.34/hr + Monthly Incentive Opportunities As an Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive w...

3w ago

Go to Apply

FT Hotel Housekeeper

Hilton • Rohnert Park, CA • 3w ago

Retail & Hospitality

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Room...

3w ago

Go to Apply

Chief Medical Executive

Sutter Health • Santa Rosa, CA • 4h ago

Hospital & Medical

We are so glad you are interested in joining Sutter Health! Organization: SSRRH-Sutter Santa Rosa Reg Hospital Position Overview: Works closely with both administrative staff and members of the medical staff and its lead...

4h ago

Go to Apply

Caregiver

AccentCare, Inc. • Sonoma, CA • 2d ago

Hospital & Medical

Overview Find Your Passion and Purpose as a Caregiver Reimagine Your Career in Home Health As a medical professional, you know that what you do impacts you as much as your clients and their families, and at AccentCare, w...

2d ago

Go to Apply

Caregiver

AccentCare, Inc. • Rohnert Park, CA • 2d ago

Hospital & Medical

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.