Retail Operations Manager

Meta • Concord, NH • 1w ago

Summary:

As the Retail Operations Manager of multiple Meta Stores, you'll be at the forefront of revolutionizing the retail experience. Our cutting-edge technology and innovative products are changing the way people interact with the world, and you'll play a key role in bringing this vision to life.Imagine showcasing the latest advancements in virtual and augmented reality, AI, and more to customers who are eager to experience the future. As a Retail Operations Manager you will manage store teams that have direct engagement with customers, and understanding their needs and preferences, will be paramount to providing invaluable consumer insights that will shape world class retail experiences.From managing the day-to-day operations of our retail stores to collaborating with a multitude of cross-functional teams you'll have the opportunity to make a real impact on the customer journey, driving sales, and building brand loyalty.At Meta Store we don't just sell products - we create immersive experiences that inspire and delight and you will play a key role in pushing the boundaries of what's possible in retail.

Required Skills:

Retail Operations Manager Responsibilities:

Lead day-to-day retail operations across a variety of permanent and temporary store locations to ensure operational efficiency, maximize customer engagement and increase satisfaction and loyalty.

Develop, update and maintain operational processes to continuously improve productivity and support scaling of the business.

Ensure healthy stock levels across all stores through effective inventory management of orders, returns, and accurate inventory tracking.

Responsible for maintaining retail operations tools, resources and vendor management.

Monitor sales metrics, identifying areas for improvement, and implement strategies to increase sales and customer satisfaction

Ensure compliance with company policies, procedures, and regulations including health and safety standards.

Develop store level budgets, track expenses, and analyze financial performance in alignment with relevant cross-functional partners.

Ensure the highest levels of customer satisfaction and resolve escalated customer inquiries and complaints promptly and successfully.

Provide regular updates to leadership and cross-functional partners through timely and consistent communications, using designated internal tools

Ensure retail staff are fully certified and compliant with all retail training and provide insights to support new training content and development

Foster a friendly, welcoming and fulfilling work environment to promote high job satisfaction and minimal staff turnover.

Minimum Qualifications:

7+ years of experience in retail store operations

7+ years of experience leading field operations

Experience in the consumer electronics industry

Experience with retail operations, merchandising, and customer service principles

Experience working in a fast-paced, dynamic retail environment and be easily adaptable to changing priorities

Customer-focused, proactive and results-driven with an emphasis on continuous improvement

Experience with retail software and point-of-sale systems

Experience with MS Office tools and Google Suite

Preferred Qualifications:

MBA degree or equivalent

Experience managing Test & Learn programs within retail

Experience with Omni-channel retail

BA/BS degree

Public Compensation:

$142,000/year to $202,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Similar Jobs

Hotel Houseperson - TRU by Hilton, Manchester, NH

Lafrance Hospitality • Manchester, NH • 17h ago

Retail & Hospitality

Join Us at TRU by Hilton, Manchester, NH We are excited to expand our team and are looking for a Part-time Houseperson to help us maintain our high standards of cleanliness and service. As a Hotel Houseperson, you will p...

17h ago

Go to Apply

Retail Merchandiser

Acosta Group • Concord, NH • 6d ago

Retail & Hospitality

Job Posting CROSSMARK is seeking an energetic, creative individual to execute a variety of merchandise and product services at major retailers near you. Enjoy a part-time, flexible schedule while learning about your favo...

6d ago

Go to Apply

Retail Operations Manager

Meta • Concord, NH • 1w ago

Retail & Hospitality

Summary: As the Retail Operations Manager of multiple Meta Stores, you'll be at the forefront of revolutionizing the retail experience. Our cutting-edge technology and innovative products are changing the way people inte...

1w ago

Go to Apply

FULL TIME - Front Desk Agent - TRU Hotel, Manchester, NH

Lafrance Hospitality • Manchester, NH • 2w ago

Retail & Hospitality

Are you looking to Grow your Hospitality Career, TRU by Hilton in Manchester, NH is looking to add to the team! Is that you? Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant...

2w ago

Go to Apply

Hotel PMS Project Specialist

Oracle • Concord, NH • 2w ago

Retail & Hospitality

Job Description Join the Oracle Hospitality Revolution - Hotel PMS Project Specialist Location: United States Travel: Up to 25% Note: Visa sponsorship is not available for this role at this time. Are you ready to make an...

2w ago

Go to Apply

Delivery Driver - CDL/Hazmat

Sherwin-Williams • Manchester, NH • 3w ago

Retail & Hospitality

This position is responsible for delivering products, including hazardous materials, to customers from Sherwin-Williams stores using box and flat-bed trucks. Drivers ensure deliveries are complete, packed correctly, and...

3w ago

Go to Apply

Planner, Ecommerce & B2C Marketing

ISC2 • Concord, NH • 3w ago

Retail & Hospitality

Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & In...

3w ago

Go to Apply

Retail Warehouse & Production Associate

Savers | Value Village • Manchester, NH • 3w ago

Retail & Hospitality

Job Title: Retail Warehouse & Production Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and househo...

3w ago

Go to Apply

Cloud Hospitality Software Engineer

Oracle • Concord, NH • 11h ago

Hospital & Medical

Job Description Join Our Dynamic Team as a Cloud Hospitality Software Engineer Location: United States No visa sponsorship is available for this position. Are you a passionate expert in Hospitality solutions with a flair...

11h ago

Go to Apply

Medical Economics Analyst

Highmark Health • Concord, NH • 11h ago

Hospital & Medical

Company : Highmark Inc. Job Description : JOB SUMMARY This job is responsible for using medical cost analytics to provide fact based insights into emerging medical cost trends and/or develop the impact of business develo...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.