Customer Support

Aston Carter • Concord, NC • 17h ago

Job Title: Customer Service RepresentativeJob Description

Join a leading supplier of minerals and material solutions to the industrial and energy markets as a Customer Service Representative. The role involves processing orders efficiently and accurately, managing customer expectations, and advising customers of any changes impacting their expectations.

Responsibilities

Drive solutions for customers from unresolved escalated issues received via telephone or email.

Arrange trucking for all applicable shipments.

Resolve and clear daily Provisional Price Hold and Invoice Blocked Lines to ensure timely invoicing to customers.

Log and track customer complaints from initial intake to timely resolution.

Build sustainable relationships with customer contacts and sales employees through personable and timely interaction.

Develop extensive knowledge of key customer needs within issue resolution categories including P.O. research and management, invoice adjustments, sample requests, complaint processes, and proforma invoices.

Perform other duties as assigned.

Essential Skills

Customer service experience within a manufacturing company similar to metals/materials.

Proficiency in MS Products with a focus on Excel.

Prior experience with ERP Databases.

Additional Skills & Qualifications

Bachelor's Degree preferred.

3-4 years of relevant experience.

Work Environment

The position offers a remote work environment with an on-site training period at the Concord facility. The company values teamwork, respect, collaboration, diversity, and inclusion, fostering a culture where quality and innovation are at the forefront. Employees have the opportunity to make a positive impact through their commitment to the communities where they live and work.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Concord,NC.

Application Deadline

This position is anticipated to close on May 14, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Go to Apply

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