Position Summary
Provides the director and managers of sales, catering and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.
Lights, Camera, Action!
Are you a master of behind-the-scenes brilliance? Love being at the center of the action? Thrive in an environment where every day is an opportunity to level up? Then step into the spotlight at the Choice Managed Hotel Division, where growth isn't just encouraged-it's part of our DNA!
We celebrate the powerhouse support team that keeps our world spinning. Strategic thinking, teamwork, hustle, and a dash of thrill-seeking fuel our passion. We don't just offer jobs-we offer the chance to learn, earn, and laugh out loud every single week!
Why Join Us?
? Unique, diverse, and wildly supportive team
? Real opportunity for growth and advancement
? A workplace that values you for YOU-no cookie-cutter hires here
? A culture where hard work meets fun, and challenges fuel success
Ready to be part of something big? Apply today and make your mark!
Hourly Wage: $24.00
Benefits When You Make It Your Choice:
Employee discounts on thousands of hotels
Paid Sick Time (MN Earned Sick and Safe Time)
1st of the month following 30 days of service:
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
Employee Assistance Program
90 Days:
Paid Vacation Time
8 Paid Holidays
Paid Bereavement
1 Year:
Paid Floating Holidays
Key Responsibilities
Perform routine, administrative duties to key sales and catering team personnel, including but not limited to:
Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution
Producing reports and communications as needed
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
Assists with developing and implementing strategies for achieving group, convention and catering sales goals
Contributes to the Sales and/or Catering Team's individual and team goals by assisting with the preparation of group, convention, and catering-related business
Supports managers with convention planners, sales account managers and clients on their needs
Assists Sales with prospective customers
Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities
Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
Ensure all materials used are in accordance with brand standards
Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers
Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Responsibility #1 (65%) :
Provides day-to-day support for Sales Team, including fielding and directing incoming calls, assistance with the coordination of bookings between sales team, assisting with the detailing of Banquet and Event Orders (BEOs) as confirmed contracts are received, and serving as the main point of contact for Sales Team.
Responsibility #2 (25%) :
Research leads on new clients for potential business, meeting, and space needs under the direction of the Sales Team, and passes off as appropriate.
Responsibility #3 (10%) :
Providing excellent customer service and Yes I Can! Attitude to co-workers, guests, and potential clients. Performing administrative duties and support for General Manager and other EC members, as needed
Requirements/Skills
High school diploma required, associate's degree preferred
Minimum one - three years hotel experience preferred
MUST have advanced Microsoft Office Suite experience
MUST have superior telephone etiquette
MUST have excellent written, verbal and presentation communication skills
MUST have solid typing skills (speed/accuracy)
MUST work well under pressure and with deadlines
MUST have solid organizational skills
Previous experience with Salesforce/Delphi preferred
Previous experience with Opera PMS/Opera Cloud preferred
Strong mathematical skills
Local market knowledge preferred
Able to collaborate effectively in a team environment
General knowledge of contract laws a plus
Physical Demands
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.I have read and reviewed the job description as stated above. I understand the description and requirements. This job description may be revised or modified at any time due to reasonable accommodation or the needs of the business.
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
