Account Manager, Clinical Solutions
Do you enjoy building successful customer relationships?
Would you like to deliver a sales strategy that creates growth?
About our Team
Elsevier is the leading provider of medical information in the world providing over 25% of the world's clinical content and serving over 20 million healthcare professionals. Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We have a clear mission to use our evidence-based content to deliver better outcomes for patients. Across a complex care continuum and a diverse spectrum of care providers and patients, Elsevier offers solutions and services that help customers utilize and integrate content to improve professional practice, reduce care variability, engage patients, and promote a culture of quality, safety, and satisfaction - optimizing care delivery, the patient experience, and financial outcomes.
About the Role
We're looking for a motivated, action-oriented, self-starter to manage existing customer relationships consisting of commercial pharmacies and pharmaceutical accounts. This role will be a remote position based in the continental United States with a territory encompassing the states West of the Mississippi and Puerto Rico.
As an Account Manager, you will partner with your accounts, calling on key stakeholders to measure and improve client satisfaction of our products, providing analysis of usage and metrics, identifying issues, developing strategies to mitigate issues, escalating appropriately and collaborating with Sales Executives assigned to the account. In this role, you will be responsible for providing excellent customer support and value-added services to ensure high retention and renewal rates of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Clinical Solutions products.
Responsibilities
Building and maintaining effective long-term relationships and a high degree of satisfaction with key senior-level decision makers and influencers at assigned customer accounts which may include major strategic customers.
Exercising independent judgement with minimal supervision to develop strategies focused on customer retention, risk mitigation strategies, and renewal maintenance and growth.
Identifying key contacts and decision makers within customer organizations to develop and maintaining relationships, understanding their key priorities and driving value for our customers via frequent Health Checks and Business Reviews.
Achieving and increasing revenue targets per account by creating demand for Elsevier's products.
Serving as the main point of contact between potential customers and Elsevier.
Advising and providing subject matter expertise on Clinical Solutions products based on the needs of key stakeholders.
Collaborating with all internal stakeholders (e.g., legal, sales operations, finance, credit control, commercial and product) and cross-functional teams in support of customer satisfaction.
Developing and maintaining proficient level of knowledge on commercially available Elsevier products.
Performing effective product demonstrations remotely to promote, drive, and deliver on product strategies.
Collecting and entering all customer information, accurately into assigned systems to provide accurate reporting and forecasting of renewals and assure all compliance procedures are followed.
Monitoring and educating yourself on any changes in products and/or services as well as market trends for assigned accounts.
Leading the negotiation of price and contract terms to ensure a win/win outcome for both Elsevier and the customer.
Training new team members and provide input on progress to employee's manager, occasionally.
Requirements
Have a college education with a minimum 2+ years of successful Account Management, Project Management and/or Sales experience with a proven track record.
Have some experience selling a technology-based product to hospitals or health systems preferred.
Experience in a pharmaceutical environment like a commercial pharmacy or drug manufacturing company.
Are adept at using CRM SalesForce.com + Microsoft Back-Office systems (Excel, Word, PowerPoint, Outlook, Teams).
Able to think strategically and possess leadership skills and thrive in a fast-paced, deadline-driven environment.
Are detail oriented, a logical thinker, and a good listener.
Display desire to collaborate with teams to learn, share knowledge, design a strategy to solve problems and implement solutions.
Are Self-motivated with a keen desire to learn, improve industry knowledge, and share insights with customers.
Have a natural ability to build and maintain relationships with stakeholders and customers across the organization
Ability to use analytical skills to recognize potential sales obstacles and recommend solutions
Display excellent presentation, communication, organizational, and analytical skills, and a customer-focused mindset
Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.
Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Salary banding is required for the state of CO. this role will have a base salary and commission potential. Salary offering will be based on location, experience and other factors.
The salary range provided in this posting is the base salary range for Colorado:$53,100.00 - $88,600.00
This is a sales job which may be eligible for a sales incentive or commission plan.
RELX offers several health, protection, retirement, financial and wellbeing coverage options, as well as time away from work, so that you can choose benefits that fit your life-wherever you are. For most coverage, including health and protection benefits, you'll need to enroll within 31 days of your hire or rehire date, and then again during Benefits Annual Enrollment each year (typically held in the fall). You can change your coverage during the year only if you have a qualifying life event, such as getting married or having a child. More details are available online or by calling the RELX Benefits Center. Both you and RELX share in the cost of your coverage, including for your spouse/partner and eligible children. You contribute to the cost of your benefits coverage through per pay period contributions. These contributions are based on your base salary plus target incentive or commission (if applicable), where you live and who you choose to cover. RELX provides a subsidy that can be applied to any medical and dental coverage that you purchase through the Aon Active Health Exchange. People who are eligible for the benefits include: Full- and part-time employees working at least 20 hours or more per week; your spouse or partner; and children up to age 26 for medical and 19 (or 23 if a full-time student) for dental and vision. Other eligibility requirements may apply for certain benefits.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
