Server

Battery Wharf Hotel • Boston, MA • 2w ago

JOB SUMMARY Serve food and/or beverage including but not limited to the
order-taking and delivery of any food and/or beverage items in a
friendly, courteous, helpful, timely and professional manner resulting
in a very high level of guest satisfaction. ESSENTIAL JOB FUNCTIONS This
description is a summary of primary responsibilities and qualifications.
The job description is not intended to include all duties or
qualifications that may be required now or in the future. The Hotel
operates 24 hours a day and 7 days a week, so operational demands may
vary depending on shift, business levels, @type of business. Greets the
guests in a friendly and courteous manner and explain any specials
and/or restaurant promotions for guest awareness. Adheres to standards
of services as mandated by the Hotel. Checks station before, during and
after shift for proper set-up and cleanliness. Records the details of
the order from the guests, repeating the order to the guests to check
for accuracy. Inputs the order into the Point-of-Sale computer to inform
the kitchen of the particulars in the order being placed. Retrieves
orders from kitchen, confirms its accuracy, and delivers them to guests
along with appropriate condiments. Abides by all State, Federal and
Corporate liquor regulations pertaining to serving alcoholic beverages
to minors and intoxicated guests. Follows kitchen order to accurately
assemble food/beverage order prior to service Replenishes beverages as
necessary and checks with guests for overall satisfaction. Quickly
clears dirty table settings and prepares table for resetting. Promptly
and consistently resets all service ware as prescribed. Maintain total
cleanliness of the restaurant to meet Hotel and Health department
standards. Maintains stock and cleanliness of stations for all meal
periods with necessary equipment including silverware, linen and
condiments. Transports all dirty tableware from dining room to
dishwashing area for proper cleaning. Folding napkins for all meal
periods throughout the day to maintain an adequate supply. Stocks and
maintains service stations with the proper supplies before, during and
after each shift. Perform other duties as requested, such as cleaning
unexpected spills, or special guest requests, to ensure total
satisfaction. Markets and serves upon request any dessert items or
specialty coffees. Clears and resets the tables. Performs all assigned
side work including but not limited to replenishing condiments and
restocking items. Performs any general cleaning tasks using standard
hotel cleaning products as assigned to adhere to health standards.
Presents the check to guest promptly. Follows safety and security
procedures and rules. Knows department fire prevention and emergency
procedures. Uses protective equipment. Reports unsafe conditions to
supervisor/manager including accidents, injuries, near-misses, property
damage or loss to supervisor/manager. Perform any related duties as
requested by supervisor/manager. Assists other Restaurant Personnel when
need. Sets up in-room dining (IRD) trays and tables in anticipation of
incoming orders. Sets table and pick up order from the kitchen or bar.
Ensures orders are complete, i.e., all food, beverages, alcoholic
beverages, and all condiments. Carries trays up to 30 lbs. or pushes
wheeled carts to deliver IRD orders to guests in a friendly and
courteous manner to ensure guest satisfaction. After setting up,
presents check and obtains payment. Closes check. Removes trays and
tables from guest floors and returns them to designated locations.
Complies with accounting guidelines regarding receipt of payments, check
total verification, tip disbursement, cash drawer and house bank
management. Works banquet and catering functions as required

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