Front Desk Supervisor

Crescent Hotels and Resorts • Owings Mills, MD • 4d ago

Description

RESPONSIBILITIES

Lead a team of friendly and energetic front desk associates, ensuring smooth operations and exceptional guest experiences.

Be the face of our hotel, greeting guests with a warm smile and making them feel right at home from check-in to check-out.

Handle guest inquiries, requests, and complaints with grace and efficiency, always going above and beyond to exceed expectations.

Coordinate and manage reservations, ensuring accuracy and timeliness.

Monitor and maintain the cleanliness and organization of the front desk area, keeping it in tip-top shape.

REQUIRED SKILLS AND ABILITIES

A natural-born leader who loves to motivate and inspire others.

Exceptional communication skills, both verbal and written.

Quick on your feet, with the ability to handle multiple tasks and prioritize effectively.

A problem-solving pro who thrives in a fast-paced environment.

Prior experience in a hotel front desk role is preferred, but not required - we're willing to train the right person!

PERKS & BENEFITS

Competitive pay and opportunities for advancement - your career with us starts here!

A vibrant and inclusive work environment, where your ideas and input are valued.

Generous employee discounts on hotel stays.

Ongoing training and development to keep your skills sharp and your career on the rise.

Fun team-building activities and employee appreciation events - we work hard, but we play hard too!

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Qualifications

Behaviors

Preferred

Leader: Inspires teammates to follow them

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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