Customer Service Training Supervisor
Transdev in Oakland, CA is hiring a Customer Service Training Supervisor. The Training Supervisor is responsible for leading a small team of Reservationist and maintaining training and onboarding of all new hires. This role focuses on team leadership, training and development. As a Training Supervisor, you will not only help drive operational excellence but also contribute to ensuring staff are abreast of new operational procedures and industry best practices. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
Competitive compensation package of minimum $30.00/hour - Maximum $32.24/hour
Benefits include:
Vacation: minimum of two (2) weeks
Paid time off: maximum of 4 days
Sick days:maximum 8 days
Holidays: 11 holidays
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the Oakland location policy.
Key Responsibilities:
Provides classroom training and/or side-by-side observations to ensure all employees are thoroughly trained.
Maintain adherence to developed onboarding and training schedule of new employees.
Provides remedial training for all staff at the direction of other supervisors.
Responsible for direct supervision of trainees and a small customer service team.
Tracks training attendees and maintains training documentation based on company policy.
Provide leadership and oversight for on-site workforce to ensure daily operational goals are met.
Manage timecard approvals to ensure accuracy and compliance with payroll policies.
Administer corrective actions as needed, ensuring fairness and adherence to company policies.
Maintain a high level of confidentiality in handling sensitive operational and personnel matters.
Lead team briefings and focused discussions, keeping employees informed of updates and expectations.
Resolves customer inquiries relating to transportation; communicates resolution to customers.
Review daily paperwork to verify accuracy.
Other duties as required.
Qualifications:
High school education, GED or equivalent
Minimum of 2 years of call center supervisor experience, preferably in the transportation industry
Excellent written and oral communication skills
Computer literate with the capacity to learn new software
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 5195
Pay Group: YR8
Cost Center: 5840
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
