Program Manager , DF AMXL Supply Chain

Amazon • Nashville, TN • 1d ago

Description

The Program Manager within the AMXL Supply Chain team is focused on the Direct Fulfillment program, is responsible for leading the DF-AMXL first mile operations. This includes, owning the DEA for the program and drive initiatives to improve the operational processes to reduce defects and improve the customer experience. The key metrics to be owned as part of this role includes, DEA, Vendor on time shipping and aging orders. You will partner with AMXL Middle Mile Planning and Execution teams, XLSC operations & ACES to drive alignment and accountability on the key initiatives, that may include new vendor launches, new site launches, relocations, etc. You will also manage communication and reporting for DEA performance for the DF AMXL program with stakeholders and senior leadership team, providing clear visibility and escalation management.

Key job responsibilities

Own the DEA performance for DF AMXL program that connects over 600 warehouses and 90+ delivery stations in NA.

Analyze and identify key drivers for DEA misses and provide clear bridges for weekly and monthly business reviews.

Own the implementation of process changes across DF Vendors, DF SCOT, XLOC, XLSC Ops that are aimed at improving the DF DEA and safety improvements.

Improve the key metrics by forming cross-functional project teams and planning, organizing, managing, and executing complex projects across multiple organizations and stakeholders.

Write clear documents that clearly communicate DF first mile operational performance and initiatives to senior leadership

Manage multiple initiatives and projects

Investigate key inputs and outputs to resolve gaps between anecdotes and data.

Basic Qualifications

3+ years of program or project management experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Experience using data and metrics to determine and drive improvements

Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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