Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
It isunacceptableto use the statement "See Resume" in place of entering work history. Your candidate profile will be converted to your official application.
Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
Hiring Information and Requirements:
The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
If claiming Veteran's Preference (https://www.dms.myflorida.com/content/download/130394/809960/2017-004AdministrationofVeterans) , the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
If claiming Right to First Interview (https://www.flrules.org/gateway/ruleno.asp?id=60L-33.004&Section=0) , the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.
If you are missing any of the items above, your packet may be held up at the final review step.
NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
OFFICE CONTACT:
Shun Brooks or Brandon Eldridge, 850-245-3200
JOB DESCRIPTION:
This position performs administrative work in the areas of consumer complaints, consumer affairs,and the review and analysis of compliance with rules and records management. Must work independently and with others to apply the Commission's policies, rules, guidelines and procedures in determining solutions for identified problems.
DUTIES & RESPONSIBILITIES:
The employee is responsible for executing the following functions: (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
Reviews and coordinates all aspects of the processing of consumer complaints.
Assists administrators and technical personnel in identifying any problems related to the management of consumer records related to the operation of the Commission.
Provides input and recommendations relative to the Commission database and website.
Assists management team in the preparation of special reports.
Answers a multi-line telephone console, answers general questions, directs calls to the appropriate staff member, and takes messages as required.
Verifies closed complaint and on-site visit documents and other documents as needed and scans into CIMS.
Assists with organization and maintenance of student records.
Assist with the processing of requests for student academic records (transcripts) and other educational materials and assist with the searches of the Commission Information Management Systems (CIMS) for the optical images of any applicable data. Searches may also include paper documents, microfiche, and other digital images. Verify that any confidential information is matched to the requestor. Assure that the information is forwarded to the requestor in accordance with established Commission guidelines.
Assist with production, searching and collating of documents for public records requests to include redaction of protected student information and other related tasks.
Performs other duties as assigned.
WHO WE'RE LOOKING FOR:
The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unity. Attendance is an essential function of this position.
MINIMUM QUALIFICATIONS
High School Diploma
Minimum of two (2) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, business administration, customer service, or public relations.
PREFERRED QUALIFICATIONS:
Preferences will be given to:
Applicants who meet both the professional and educational experience.
THE MISSION STATEMENT OF THE HIRING OFFICE
"The Commission for Independent Education has statutory responsibilities in matters relating to nonpublic, postsecondary, educational institutions. In keeping with the Florida Department of Education's goal of producing a seamless educational system, some of these functions include consumer protection, program improvement, institutional policies and administration, data management, and licensure of independent schools, colleges and universities."
Commission for Independent Education Webpage (https://www.fldoe.org/policy/cie/)
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions ( www.myfrs.com )
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
Maternity and Parental Leave Benefits
For a more complete list of benefits, visit www.mybenefits.myflorida.com .
We care about the success of our employees.
We care about the success of our clients.
We are always improving our technology, our tools, our customer's experiences and ourselves.
A rewarding experience for reliable, compassionate and professional employees.
LEAVE INFORMATION: (CS)
- Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
Sick Leave -. Career Service employees earn 8.667 hours of sick leave credits per month
BACKGROUND SCREENING REQUIREMENT
It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.
SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.
For more information, please visit the Selective Service website (http://www.sss.gov/) .
If you experience problems applying online, please call the People First Service Center at (877) 562-7287
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32316
Nearest Major Market:Tallahassee
