Customer Accounts Manager

Aaron's Inc • Boise, ID • 13h ago

Hiring Range Minimum to Maximum: $15.00 - $15.75

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Go to Apply

Operations Manager HCA

Datavant • Boise, ID • 1d ago

Management & Administrative

1d ago

Go to Apply

Administrative Assistant Full - Time Days

Trinity Health • Boise, ID • 1d ago

Management & Administrative

Employment Type: Full time Shift: Day Shift Description: Position Purpose: Saint Alphonsus is hiring a full-time Administrative Assistant to support three HR Executives including the Chief Human Resource Officer, Senior...

1d ago

Go to Apply

Strategic Account Manager

Dodge Construction Network • Boise, ID • 1d ago

Management & Administrative

Strategic Account Manager Location: Minneapolis, MN, United States Description Dodge Construction Network (Dodge) is looking for aStrategic Account Managertomanagelarge, complex accounts, identifyareas of growth, and exp...

1d ago

Go to Apply

Intern - Customer Marketing

Renaissance • Boise, ID • 2d ago

Management & Administrative

When you join Renaissance®, you join a global leader in pre-K-12 education technology. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what...

2d ago

Go to Apply

Customer Service Coordinator I

Kelly Services • Boise, ID • 3d ago

Management & Administrative

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as an Customer Service Coordinator I with one of the best industries in the world for imaging an...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.