Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This position serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing/direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce.
You will:
Leadership Responsibilities
Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Ciox.
Escalates customer issues/concerns/problems in a pro-active and timely manner
Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations
Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations.
Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
Recruits and hires competent, qualified staff commensurate with defined job responsibilities.
Ensures that staff is oriented, timely trained and the competence of staff is assessed annually
Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes.
Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely.
Administers payroll bi-weekly.
Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations.
Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters.
Adheres to Code of Conduct policy
Confidentiality
Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
Customer Service Skills
Meet with Directors, Administrators, or COO's to discuss service issues/opportunities and resolve complaints timely
Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management.
Customer Retention and Satisfaction.
Organize and conduct Monthly and Quarterly Business Reviews with customer per region.
Ensure monthly staff meetings, daily huddles are maintained per site.
Responsible to assist Director of Operations with day to day responsibilities as assigned.
Performs all other duties as assigned.
What you will bring to the table:
A High School Diploma or GED,
Must be 18 years of age or older
Must have valid driver's license
Driving record and Proof of Insurance that is acceptable per company's driver policy
Demonstrated ability to lead people and achieve defined results
Exceptional organizational and multi-tasking skills to manage competing priorities
Proven track record for problem analysis and resolution at both a strategic and functional
level
Excellent written, oral and interpersonal communication skills
Ability to Telecommute per HR requirements
Proficient skillset with Microsoft Office suite and ability to learn new technology software
platforms
Ability to travel as needed/ required for the position
Bonus points if:
Four-year degree in business or related field
RHIT or RHIA certification
2 years of ROI or Operational Management experience in related field
Knowledge of ROI and HIM Services
Typing skills (50 wpm)
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$57,000-$60,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .
