Customer Service Representative

NORTHWESTERN MUTUAL LIFE INSURANCE • Franklin, WI • 4h ago

JOB REQUIREMENTS: Position Summary As a Customer Service Representative
at Northwestern Mutual, you will be a key ambassador of our client
experience. As part of our client service operations, you will engage
with clients and financial representatives across multiple channels,
expertly resolve inquiries and process transactions related to
insurance, investments, or other financial products, and contribute to a
culture that values proactive problem solving and continuous
improvement. We are committed to providing exceptional support and are
proud to welcome bilingual candidates-particularly Spanish speakers-as
we strive to serve our diverse clientele. This is a Hybrid role for
Franklin, WI 3 days on site and 2 days\' work from home - Start Date
July 7th, 2025. Key Responsibilities Client Engagement: Provide prompt,
accurate, and courteous service to clients and financial representatives
via phone, email, and potentially other digital channels. Deliver
personalized support by understanding customer needs and offering
tailored solutions within the scope of Northwestern Mutual\'s products
and services. Issue Resolution: Handle both basic and intermediate
(semi-complex) inquiries with a clear understanding of our insurance,
investment, or related financial products. Use defined processes for
routine issues while applying critical thinking to suggest effective
solutions for non-standard situations. System Navigation & Accuracy:
Efficiently navigate multiple proprietary and standard software
applications to process requests with exceptional attention to detail
and accuracy. Maintain high accuracy in data entry and case management,
ensuring client information is handled securely and confidentially
according to industry regulations and company policy. Relationship
Building: Develop professional and empathetic relationships with clients
and Financial Advisors. Enhance the overall client experience and build
brand loyalty through proactive communication, follow-ups, and quality
service. Continuous Improvement: Embrace change in a dynamic environment
and actively contribute ideas for process enhancements to improve
efficiency and client satisfaction. Participate in ongoing training
sessions and professional development opportunities to stay current with
products, services, regulations, best practices, and technological
advances. Required Qualifications An Associate\'s degree in Business,
Finance, or a related field, or an equivalent combination of education
and professional experience. Exceptional verbal and written
communication skills with a strong customer-focused mindset. Strong
organizational and multitasking abilities in fast-paced settings.
Demonstrated proficiency in using modern software packages and
navigating multiple complex systems. A proactive approach toward problem
solving with a commitment to continuous learning and accuracy. Skills
You Have Customer... For full info follow application link. EEO/AA
Employer/Vets/Disability *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/D9751816C0C44A26 Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.

Similar Jobs

Intern - Customer Marketing

Renaissance • Milwaukee, WI • 4h ago

Management & Administrative

When you join Renaissance®, you join a global leader in pre-K-12 education technology. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what...

4h ago

Go to Apply

Customer Service Lead

Robert Half • Wauwatosa, WI • 4h ago

Management & Administrative

Description We are looking for a motivated and skilled Customer Service Lead to guide and support a team of professionals in delivering exceptional service and achieving departmental objectives. This position requires a...

4h ago

Go to Apply

Supply Chain Manager

Lockheed Martin • Milwaukee, WI • 4h ago

Management & Administrative

Description: WHAT WE'RE DOING Dedicated. Committed. State of the Art. For more than 40 years, Derco, A Lockheed Martin Company, has provided logistics and technical support for fixed-wing and rotary aircraft. We are an i...

4h ago

Go to Apply

Customer Service Representative

U-Haul • West Allis, WI • 4h ago

Management & Administrative

Location: 924 S 108th St, West Allis, Wisconsin 53214 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service R...

4h ago

Go to Apply

Administrative Assistant

U.S. Bank • Brookfield, WI • 4h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

4h ago

Go to Apply

Business Development Director - Arrow Global Supply Chain Services

Arrow Electronics • Brookfield, WI • 4h ago

Management & Administrative

Position: Business Development Director - Arrow Global Supply Chain Services Job Description: Arrow Global Supply Chain Services offers a compelling suite of supply chain services to clients ultimately to optimize, bring...

4h ago

Go to Apply

Sr Product Manager

NORTHWESTERN MUTUAL LIFE INSURANCE • Milwaukee, WI • 4h ago

Management & Administrative

JOB REQUIREMENTS: Summary Build the tools and experiences that empower our advisors and help our clients achieve those dreams. Work with a talented team of engineers, designers, data scientists and financial experts to d...

4h ago

Go to Apply

Clerical Assistant

FOLEY & LARDNER- MILWAUKEE • Milwaukee, WI • 4h ago

Management & Administrative

JOB REQUIREMENTS: Clerical Assistant US-WI-Milwaukee ID 2025-3297 Category Administrative/Clerical Type Hourly FLSA Status Non-Exempt Scheduled Hours 10-19 Workplace On-Site Overview Foley & Lardner LLP is a great pl...

4h ago

Go to Apply

Account Manager, Target

Ricoh Americas Corporation • Milwaukee, WI • 1d ago

Management & Administrative

Account Manager POSITION PROFILE Account Manager The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environme...

1d ago

Go to Apply

Enterprise Account Manager

FORCEPOINT • Milwaukee, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint\'s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.