Property Location:2000 Hotel Plaza Boulevard - Lake Buena Vista, Florida 32830YOU BELONG AT DRURY HOTELS.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonuses (we succeed together!) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)Job Title: Hotel Sales CoordinatorPay Range: $24-$33 per hourSummary: Under general direction, works closely with the sales and hotel leadership to promote and sell guest rooms and meeting facilities by following Drury United processes and procedures in order to build hotel occupancy, ADR and maximize RevPAR. Primary focus is inside sales and includes coordinating meeting room details, incoming inquiries, proactive sales calls for new business and maintaining relationships with existing clients. Position may include travel to assist with sales blitzes, tradeshows and other promotional opportunities. Must present a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and team members. The hotel coordinator position is based at an assigned hotel, as designated by Drury United Leadership. Job Duties:Has a +1 Service Attitude and provides courteous, friendly guest service by responding promptly and efficiently to inquiries, requests, all lead sources and guest issues within the assigned response times.Complies and participates in Drury United, the Sales Difference Flexibility within the Framework to include but not limited to weekly team meetings, weekly pipeline meetings, monthly performance development meetings and hotel revenue meetings. Possesses an understanding of Company programs and policies including, but not limited to Drury Rewards, Company of the Month, group promotions, STAR process, billing and current PMS System. Is an expert at booking group business while making and understanding good business decisions in regards to revenue management while working in a fast-paced environment. Assists leadership team with correspondence and communication related to sales activities to include group resumes, BEO's, billing statements and all necessary client follow up and documentation. Assists with tradeshows, sales blitzes, sales calls and other promotional events as established by the direct supervisor. Assists and coordinates with clients on plans for meeting to include room blocks, meeting room functions, F&B, AV, etc. Conducts property tours, highlighting Drury Hotel's value proposition to include amenities, rates and other details related to the client's needs. Develops sales leads through maintaining awareness of present guests, research of internet and other lead sources.Assists with sales plans by researching competition, city events, venue partnerships and all areas of opportunity to increase revenue. Understands Company programs and procedures and works within the guidelines including, but not limited to: Drury Rewards, The Lab, Sales Leads 1-2-3, Drury Reports, Group Inquiry Calls and Drury United, The Sales Difference. Keeps accurate information in all resources as required and maintains company records as outlined in the Company's procedures. Utilizes critical thinking skills and can make informed decisions while keeping the company's best interest in mind. Appreciates the diversity of our team members and guests and contributes to maintaining a positive work environment at all times. Complies with the hotel's safety and security policies and procedures and instructions in performing work efficiently while protecting self, fellow team members and the hotel. Performs all other duties as required and assigned. General Knowledge Skill and Ability:Requires intermediate knowledge of sales techniques and professional business practices. Requires ability to communicate clearly in English, both orally and in writing. Requires proficient computer skills including Microsoft Office. Requires effective time management and organizational skills.Requires ability to operate an automobile on occasion to conduct sales activities outside of hotel. Education: Requires high school diploma or equivalent to 4 years of high school. Highly recommend four-year degree related to hospitality. Experience:Requires minimum of 2-4 years of experience in customer service and/or sales environment. Event management and/or hotel experience is required. Required Essential Functions:Ability to complete required outside sales activities, walk and stand up to two hours regularly.Ability to read, analyze, and interpret general data and information. Ability to write reports, business correspondenceand sales presentations. Ability to effectively present information and respond to questions from team membersand customers. Ability to calculate figures and perform basic analysis of data including but not limited to percentages, budgetprojections, etc.Ability to learn and use multiple technology platforms. Working Relationships:Reports to the Hotel Director of Sales Cooperates with National Sales, Market Sales, Groups & Meetings, Preferred Accounts and Business Development,Revenue Optimization, General Managers and other hotel team members.Works in conjunction / cooperation with all areas of sales, marketing, legal, National Call Center and other membersof Drury hotels. About Drury Hotels:At Drury Hotels, we hire for attitude and train for skill. The Company places a high value on team members who willprovide excellent levels of service for guests and internal team members alike. Drury Hotels is an equal opportunityemployer and pledges itself to following the policy for all team members, as well as applicants for employment.Applicants and team members will receive consideration without regard to race, color, creed, religion, national origin,genetic information, age, gender, gender identity, gender expression, transgender status, sexual orientation, maritalstatus, citizenship status, disability, veteran status, or any other characteristic protected by applicable federal, state,or local law and applicable government contract regulations. Drury Hotels recognizes that individuals with disabilitiesare important members of our diverse culture. As such, we are committed to the full inclusion of all qualifiedindividuals. Reasonable accommodations will be provided to enable individuals with disabilities to perform theessential functions of the job. Job description is subject to change at the Company's discretion. The Company will attempt to notify affect teammembers of any changes within a reasonable timeframe.Rise. Shine. Work Happy. Apply Now.At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 27 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.
