Description
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
The Role
As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
Watch a short video about life as a Technical Account Manager here: https://bit.ly/3aHfaE0
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
Key job responsibilities
You'll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops, training sessions, etc.
You'll have plenty of opportunities to develop your technical, consulting and leadership skills.
You'll work with talented cloud technologists and expand your knowledge of AWS products.
You'll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
A day in the life
The TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer, from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customer's mission success via the AWS platform.
About the team
The Italian team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them.
Basic Qualifications
Fluency in Italian
3+ years of technical engineering experience
Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Bachelor's Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience
Preferred Qualifications
Meets/exceeds Amazon's leadership principles requirements for this role
Meets/exceeds Amazon's functional/technical depth and complexity for this role
5+ years of technical engineering experience
Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Experience in Informational Technology operations
Internal enterprise or external customer-facing experience as a technical lead
Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
Experience with cloud offerings
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
