Medical Assistant (Float)

Tiburcio Vasquez Health Center • Hayward, CA • 2d ago

As a Medical Assistant (MA) at Tiburcio Vasquez Health Center, Inc. (TVHC) this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a "can-do" attitude. Patient services are the key priority in this position requiring the MA to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $21.86 - $23.88 per hour, depending on experience.

This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.

Responsibilities:

Prepares for patient appointments by reviewing and updating patient records prior to appointment. This includes checking for updates of recent test results, lab results and correspondence. Also reviews patient records (EHR) to determine needed services and whether referrals are in process or have been completed since last visit.

Provides initial medical screening including: greeting patients and directs to appropriate exam room. Takes weight, height, temp, blood pressure, and basic medical history; accurately documents in the medical chart according to generally accepted medical standards.

Maintains exam rooms according to protocols: Cleans rooms between patient exams to ensure patients' comfort and compliance with infection control standards; ensures all necessary supplies are stocked. Promptly reports when supplies are low and work with nursing staff to ensure timely reordering is completed.

Appropriately prepares patient for visit and alerts physician when patient is ready to be seen.

Performs general clerical duties in support of patient services according to the needs of the clinic. These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc. Works with patient scheduling system to assist Patient Registration staff with the orderly and efficient patient flow.

Assists physician or nurse upon request during examination of patient and according to generally accepted medical standards. Practices universal precautions with respect to established safety protocols. Facilitates communication between the provider(s) and patient as needed, including translation as appropriate.

Provides administrative backup support, as needed. Accepts floating assignments to other areas of Clinical (e.g. Family Practice, Peds, Obstetrics, Lab, School-Based Health Centers) as needed and assigned.

Utilize an Electronic Health Record system (EPIC) to document medical visits.

Maintains nurses' station, according to protocols.

Performs EKGs and acts as backup for lab technologist.

Acts in capacity as interpreter, as needed.

Performs additional duties, as assigned.

Requirements

High school diploma (or GED), or trade certificate required.

Clinical Medical Assistant certification from an accredited school is required.

BLS certification required.

Qualifications:

Bilingual; English/Spanish preferred.

Ability to periodically travel to different clinics, as required.

Prior experience as Medical Assistant in a non-profit clinical setting; community health desirable.

Experienced with Electronic Health Records (EPIC).

Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisors' instructions, and for accurately documenting patients' medical information.

Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.

Ability to multi-task and work effectively in a high-stress and fast-moving environment.

Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.

Working knowledge of "Universal Precautions," demonstrates professionalism at all times.

Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

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