Customer Service Agent

Kelly Services • Whitehall, NY • 2w ago

Are you looking to start a rewarding career in the insurance industry with room to grow? We're seeking a friendly, detail-oriented individual to join our team as an Entry-Level Personal Lines Customer Service Agent. In this role, you'll provide support to our customers with their personal insurance needs including auto, home, and umbrella policies. No prior insurance experience or licensing is required.

Title - Customer Service Agent

Location - Whitehall, NY

Pay Rate - $17-25/hour

Schedule : Monday-Friday, 9am-5pm

Answer incoming calls, emails, and messages from customers.

Provide prompt, courteous, and knowledgeable responses to inquiries.

Assist customers with policy changes, additions, cancellations, and renewals.

Help ensure accuracy in policy data and documentation.

Guide customers through the claims process, helping them gather required details.

Provide updates and support throughout claim resolution.

Address billing inquiries and payment issues.

Assist customers with making payments or setting up payment arrangements.

Investigate and resolve customer concerns or complaints.

Accurately log and maintain records of all customer communications and policy updates.

Candidate Requirements:

Strong interpersonal and communication skills.

Ability to multitask and stay organized in a fast-paced environment.

Eagerness to learn and grow within the insurance industry.

A positive, customer-first attitude.

High school diploma or equivalent required.

What we offer:

Paid training with the opportunity to obtain a Personal Lines Insurance License if desired.

Career advancement opportunities within the agency.

Competitive pay and benefits package.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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