Overview
Providence Hotel
The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".
Job Description
This individual will market the Hotel's services locally and nationally to complex large market hotel accounts; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective guests and negotiate guest contracts for Hotel rooms, F&B services, meeting services, catering services, events, and convention services, in coordination with Catering, Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive and productive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.
Responsibilities
Plan and maintain regular communications with, and actively solicit additional business from, Hotel key accounts
Communicate and/or meet with parties interested in the Hotel's services and assess the parties' needs and whether the requested services would be a profitable or best use of the Hotel's rooms and space consistent with client needs and budgets
Prepare guest proposals with various options available for Hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
Negotiate, prepare, and review terms of contracts for Hotel services in compliance with Hotel billing and rate guidelines and under supervision of Director of Sales
Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by Hotel management
Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
Assist Director of Sales to stimulate productivity of all sales staff through guidance, development, and support
Assist the Director of Sales in developing and implementing the budgeting and forecasting process for the Hotel
Promote high visibility of Hotel through active involvement in industry associations and trade shows
Provide mentorship and professional development to lower level and less experienced sales employees
Support and promote all Corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by Hotel managers
Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
Complete assigned tasks and projects in a timely manner and as directed by Hotel management
Contribute to and support the maintenance of a safe working environment, including COVID protections for guests and coworkers, and perform all work in compliance with Hotel safety standards and all legal requirements
Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of Hotel rooms and services
Qualifications
Bachelor's degree or equivalent experience
Must have experience in "cold call" solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations.
Remain current with all pertinent computer software programs and equipment
Must be willing to travel and represent and sell the Hotel during Trade Shows and Conventions
Ability to work in a fast paced environment
Ability to communicate effectively to prospective and existing clients
Ability to develop relationships quickly via in person or across digital channels.
Ability to control the sales process from start to finish and demonstrate a high propensity to close the business or gain commitment from the planner
A minimum of 5 years of Hotel or CVB sales experience in a group sales management role is required.
Experience with citywide conventions a plus
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-RI-Providence
Posted Date11 hours ago(5/5/2025 10:18 AM)
Requisition ID 2025-122781
of Openings 1
Category (Portal Searching) Sales
