Duty Manager, Airport Customer Operations

American Airlines • Dallas-Fort Worth International Airport, TX • 4h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

?You will be a leader in one of our largest hub operations

Responsible for the efficient use of resources to ensure operational performance. Ensure observance of all company and departmental procedures, including safety and security.

?This job is a member of the Hubs & Gateways Team within the Customer Experience Division.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime

Manage multiple software programs simultaneously to quickly analyze the operation and determine best course of action throughout the day

Solve complex staffing situations to mitigate risks and drive results

Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed

Think strategically, develop reports and identify opportunities to improve processes to drive performance

Communicate procedural changes to Customer Service Managers and other team members

Ensures compliance and accountability follow through, and support as an escalation point

Guide the development of Customer Service Managers

Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance

Assist with Customer Service Manager interviews and selections

Solicit ideas and/or feedback from team members and accept accountability for follow-through

Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments

Conduct grievance hearings and serve as a grievance hearing officer as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

?High school diploma or GED equivalency

3 years airline supervisory experience

3 years airline operations experience

Preferred Qualifications- Education & Prior Job Experience

?N/A

Skills, Licenses & Certifications

?Self motivated and detail oriented team player

Excellent interpersonal skills

Ability to perform in a fast paced environment while maintaining a professional and effective approach in stressful situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Similar Jobs

Duty Manager, Airport Customer Operations

American Airlines • Dallas-Fort Worth International Airport, TX • 4h ago

Management & Administrative

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. A...

4h ago

Go to Apply

Manager, Airport Customer Care DFW

American Airlines • Dallas-Fort Worth International Airport, TX • 1w ago

Management & Administrative

1w ago

Go to Apply

Customer Service Manager, Airport Baggage Operations

American Airlines • Dallas-Fort Worth International Airport, TX • 2w ago

Management & Administrative

2w ago

Go to Apply

Aviation Senior Operations Manager Cabin Services

ABM Industries • Dallas-Fort Worth International Airport, TX • 3w ago

Management & Administrative

We are seeking an experienced Senior Operations Manager to lead and manage aviation operations, ensuring efficiency, safety, and regulatory compliance across all facets of the organization. The ideal candidate will ha...

3w ago

Go to Apply

Operations Manager

Michaels • Dallas-Fort Worth International Airport, TX • 4w ago

Management & Administrative

Store - DFW-Flower Mound, TX Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management...

4w ago

Go to Apply

Full Time Operations Manager- Open Availability

Michaels • Dallas-Fort Worth International Airport, TX • 4w ago

Management & Administrative

Store - DFW-BURLESON, TX Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management pro...

4w ago

Go to Apply

Senior Operations Manager Cabin Services

ABM Industries • Dallas-Fort Worth International Airport, TX • 4w ago

Management & Administrative

4w ago

Go to Apply

Part Time Customer Service Team Member

Michaels • Dallas-Fort Worth International Airport, TX • 4h ago

Retail & Hospitality

Store - DFW-MANSFIELD, TX Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unlo...

4h ago

Go to Apply

Hotel Maintenance Tech

Hyatt • Dallas-Fort Worth International Airport, TX • 2d ago

Retail & Hospitality

Description: Being part of Hyatt means always having space to be you. We constantly strive to reflect the world we care for with teams that achieve and grow together. There's a space for you here. Join us for this...

2d ago

Go to Apply

Bartender | Ace%27s Lobby Bar

Hyatt • Dallas-Fort Worth International Airport, TX • 1w ago

Retail & Hospitality

Description: Care connects us. At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.? Join a team that is making travel more human. Here, everyone's...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.