Back to Jobs search

Neurology Office Assistant

Beth Israel Lahey Health • Beverly, MA • 12h ago

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling.

Job Description:

Primary Responsibilities:

Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.

Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.

Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.

Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.

Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.

Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service

Monitors and maintains standard office equipment and supply inventory.

Required Qualifications:

High School diploma or GED required.

0-1 years?related work experience required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

Healthcare experience.

Competencies:

Decision Making:? Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Problem Solving:? Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action:? Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: ?Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: ?Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: ?Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work : ?Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: ?Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements:

Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.

No substantial exposure to adverse environmental conditions

Health Care Status:??Facilitates patient care

Sensory Requirements:

Close work (paperwork, visual examination),?Monitor Use,?Visual monotony,?Visual clarity

Physical Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time With walking and standing required only occasionally.

This job requires constant?sitting,?Keyboard use,?Endurance-working up to 3-4 hours without a break, frequent?Power Grasping using one hand. There may be occasional?Fine Manipulation using one hand.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Similar Jobs

Phlebotomist, Family Medical Center, 40hrs

Beth Israel Lahey Health • Wilmington, MA • 7h ago

Hospital & Medical

Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in peop...

7h ago

Go to Apply

Veterinary Ophthalmology Technician

Ethos Veterinary Health • Woburn, MA • 12h ago

Hospital & Medical

If you are an experienced veterinary nurse looking to develop your career, the Ophthalmology Team at Mass Vet Referral Hospital is the perfect place to grow! About Our Team: We are a busy, one-doctor service adding...

12h ago

Go to Apply

IR Radiology Associate

Beth Israel Lahey Health • Winchester, MA • 12h ago

Hospital & Medical

Job Type: Regular Time Type: Part time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in peop...

12h ago

Go to Apply

Radiology Associate

Beth Israel Lahey Health • Winchester, MA • 12h ago

Hospital & Medical

12h ago

Go to Apply

Registered Nurse (RN) - Mother Baby- 36 hours, night shift

Beth Israel Lahey Health • Beverly, MA • 12h ago

Hospital & Medical

Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in pe...

12h ago

Go to Apply

Registered Nurse (RN) - Mother Baby- 36 hours, night shift

Beth Israel Lahey Health • Beverly, MA • 12h ago

Hospital & Medical

12h ago

Go to Apply

Registered Nurse- Per-diem

Beth Israel Lahey Health • Beverly, MA • 1d ago

Hospital & Medical

Job Type: Per Diem Time Type: Part time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in peo...

1d ago

Go to Apply

Pharmacy Technician - Lynn, MA

UnitedHealth Group • Lynn, MA • 1d ago

Hospital & Medical

"A Day in the Life" video ( https://youtu.be/wR5bzhHlT7k ) Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you are part of a collaborative effort to serve behavioral health and addiction tr...

1d ago

Go to Apply

Business Development Director - Cell Therapy Manufacturing (CDMO-East Coast)

Charles River Laboratories • Wilmington, MA • 2d ago

Hospital & Medical

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health a...

2d ago

Go to Apply

Registered Nurse

Beth Israel Lahey Health • Winchester, MA • 2d ago

Hospital & Medical

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.