Customer Service Representative

Robert Half • Tustin, CA • 3h ago

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Tustin, California. In this role, you will act as a Dispatcher, supporting utility coordination and ensuring a seamless transition for residents moving into our properties. This position requires strong problem-solving skills, adaptability, and a passion for delivering exceptional customer service in a fast-paced environment.

Responsibilities:

Assist residents with utility-related inquiries, ensuring prompt and thorough resolution within established service guidelines.

Collaborate with internal teams and third-party utility vendors to address escalated issues and ensure smooth service activation.

Provide consistent and clear communication to residents, tailoring responses to their unique needs and situations.

Gain a deep understanding of utility processes and anticipate potential challenges or escalations.

Stay well-versed in resident-facing programs and platforms, including smart home technology and resident portals, to offer comprehensive support.

Contribute to the development and implementation of sustainability programs that align with organizational goals.

Analyze reports from third-party vendors to track service progress, verify accuracy, and address discrepancies.

Serve as a liaison between internal departments and external partners, resolving issues related to service delays or disconnections.

Monitor and manage exceptions, ensuring timely follow-ups and resolutions.

Maintain accurate records of interactions and updates in the CRM and property management systems. Requirements - At least 2 years of experience in customer service, with a proven ability to handle high-volume tasks.

Strong passion for assisting others and delivering outstanding service.

Proficiency in Microsoft Office Suite and familiarity with CRM systems.

Excellent problem-solving skills, with the ability to thrive in a fast-paced, dynamic environment.

Strong verbal and written communication skills, with exceptional listening abilities.

Demonstrated ability to prioritize tasks, multitask effectively, and work independently.

Highly organized with strong time management skills and attention to detail.

Familiarity with property management systems, such as Yardi, and experience handling utilities or billing functions is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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