Customer Service Representative

Robert Half • Coppell, TX • 5h ago

Description We are looking for a meticulous Customer Service Representative to join our team in Coppell, Texas. This is a Contract to Permanent position offering an exciting opportunity to work directly with clients, handle critical tasks, and contribute to operational success. The ideal candidate will excel at providing exceptional customer support while maintaining accuracy and a high level of care in all communications.

Responsibilities:

Respond to customer inquiries regarding order status, pricing, product availability, and return requests in a precise and timely manner.

Accurately process customer orders and ensure all details are documented properly.

Coordinate with internal teams, including the warehouse, to address special orders, rush requests, or discrepancies in shipments.

Resolve allocation and backorder issues by working directly with clients to ensure satisfaction.

Meet individual and team performance metrics, such as schedule adherence, call quality, and average handle time.

Escalate complex or critical issues to management while maintaining a composed demeanor.

Handle email correspondence and data entry tasks to support smooth operational workflows.

Assist in scheduling appointments and managing inbound and outbound calls as needed.

Perform additional duties as assigned to support the department's objectives. Requirements - Proven experience in customer service, preferably in a call center environment.

Proficiency in answering inbound and outbound calls with a focus on customer satisfaction.

Strong skills in data entry, email correspondence, and order processing.

Familiarity with Microsoft Excel and Word for documentation and reporting purposes.

Ability to manage multiple tasks effectively while maintaining attention to detail.

Excellent communication skills, both verbal and written.

Capability to work collaboratively with internal teams and escalate issues appropriately.

Commitment to achieving performance metrics, such as attendance and call quality. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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