Customer Service Representative

Ferguson Enterprises, LLC. • Lincoln, NE • 1d ago

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.

This position will self-manage and interact with various associates from other departments. This position will work closely with the Warehouse, Product Development, Purchasing, Brand Experience and Marketing groups as well as senior management.

Responsibilities:

One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.

Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.

Phone Calls: Answering customer calls and assisting with any scenario presented.

Emails: Answering customer emails within 24hrs and assisting with any scenario presented.

Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.

Capture inbound sales when appropriate.

Facilitate customer walk-ins and conduct consultations

Additional Duties:

Demonstrate excellent customer service skills in resolving customer complaints and questions.

Practice and ensure compliance with company policies and procedures.

Thoroughly understand the Customer Relations manual.

Maintain a professional and positive attitude.

Qualifications:

2+ years' meaningful work experience preferred.

Strong written and verbal communication skills with ability to communicate across all levels of the organization.

Ability to identify business critical issues quickly and navigate priorities based on last minute changes.

Must be well organized, detail-oriented and have excellent time-management skills.

Display a high level of integrity and professionalism.

Ability to lead and empower individuals and teams.

Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.

Ability to handle a fast-paced call center environment.

Ability to be flexible and adaptable as this position often requires multi-tasking.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$15.00 - $27.63

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

Similar Jobs

Market Grille Clerk (18+)

Hy-Vee Food Stores • Lincoln, NE • 3h ago

Management & Administrative

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and commit...

3h ago

Go to Apply

Operations Management Advisor

Fiserv • Lincoln, NE • 3h ago

Management & Administrative

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporati...

3h ago

Go to Apply

Customer Service Representative

CAI • Lincoln, NE • 1d ago

Management & Administrative

Job ID Number R5250 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Customer Service Representative ready to take us to the next level! If you are located i...

1d ago

Go to Apply

Customer Service (19+)

Hy-Vee Food Stores • Lincoln, NE • 1d ago

Management & Administrative

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to support...

1d ago

Go to Apply

Marketing Automation Manager

Public Consulting Group • Lincoln, NE • 2d ago

Management & Administrative

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986,...

2d ago

Go to Apply

Product Manager, Machine Learning

Meta • Lincoln, NE • 2d ago

Management & Administrative

Summary: In this role, you will develop and execute a strategy to enhance Ad supply personalization on FB App. You will spearhead innovative approaches to predict user engagement and optimize ad value, significantly b...

2d ago

Go to Apply

Meetings and Events Bilingual Global Operations Manager Americas

American Express Global Business Travel • Lincoln, NE • 2d ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

2d ago

Go to Apply

Oracle Solution Engineering Business Operations Manager

Oracle • Lincoln, NE • 2d ago

Management & Administrative

Job Description Join Oracle's North America Applications Operations Team supporting the Solution Engineering (SE) organization as our Business Operations Manager and help power the engine behind one of the most impa...

2d ago

Go to Apply

Product Manager, Machine Learning

Meta • Lincoln, NE • 2d ago

Management & Administrative

2d ago

Go to Apply

Administrative Assistant

Everlight Solar, LLC. • Lincoln, NE • 2d ago

Management & Administrative

Everlight Solar is seeking a skilled and motivated individual to join the Everlight Solar team as a Sales Enablement Assistant! This entry level position is a full-time, in-office position. The Sales Enablement Assistan...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.