Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Brooklyn Bowl Philadelphia is the ultimate night out, with its groundbreaking integration of premiere music, 24 lanes of bowling, 2 bars, featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood, adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district. This is Brooklyn Bowl's fourth location and follows in the footsteps of our original Brooklyn location, noted as "one of the most incredible places on Earth," by Rolling Stone.
Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Brooklyn Bowl all these things combined with the vibes to keep our guest coming back for years to come are qualities we are looking for. So, if this sounds like you please read on!
THE JOB
The Operations Manager at Brooklyn Bowl is responsible for executing and overseeing all floor activities related to service and entertainment. Duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity as well as help establish standards, guidelines and objectives for our staff. Managers will make critical decisions, and judgment calls in order to ensure the satisfaction and comfort of our guests. All managers assist with screening potential candidates, as well as retaining, motivating, and evaluating employees to ensure they receive the adequate guidance and resources to accomplish established objectives. The Operations Manager must regularly interface with other members of the management team including operations, sales, kitchen, production, marketing, and box office. Outside of in-service duties, an operations manager will also have administrative work that will span daily, weekly, and monthly task to ensure the success of all areas of the room.
WHAT THIS ROLE WILL DO
Provide direction to the operations staff under the guideline set forth in by the established protocol of BB's policies and procedures
Communicate clearly and frequently with the operations staff, management, and kitchen before, during and after shift to ensure optimal service to our guests
Assist operations staff as necessary in the performance of their jobs
Oversee and guide employee/guest interactions to ensure that service is provided in a manner consistent with the philosophy of BB
Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
Be responsible for ensuring guests are satisfied through both team leadership and face-to- face guest interaction
Resolve any disputes regarding service, payment or other matters on an as-needed basis
Assist in the planning and execution of daily musical events, special events, and VIP guest services
Responsible for managing the labor cost through the proper staffing and scheduling management.
Managing cost control on F&B, including liquor, using tools like Crunch Time.
Help ensure the team meets or exceeds budgetary expectations on all associated line items.
Assist with the marketing team on executing specials, events etc.
Coordinate and oversee private/special events per the events specifications laid out by the sales team in conjunction with the director of operations.
Seamlessly integrate the various aspects of entertainment and service throughout each shift using guidelines set forth in the one sheet as well as other strategic and proactive measures
Participate in the development of managers' notes detailing the day's financial and qualitative aspects of the venue's operations on each shift
Ensure quality of food, timeliness of food delivery & cost control during service
Maintain safety and security of the room and the guests and employees within
Ensure that lighting, temperature, music, cleanliness and other environmental aspects of room are appropriate for our guests
Observe staff and participate in management talent reviews and employee reviews
Attend all training seminars outline by the learning and development team.
Conduct and oversee training of new staff and continuing education
Assist on an as-needed basis with the management and operations of individual departments, including service, bar, bowling, security, facilities, production, and training
Contribute in meetings that ensure the preparation of all aspects of our room including shows, restaurant and events.
WHAT THIS PERSON WILL BRING
Minimum of three years ' experience in a supervisory/management role in a similar venue
Knowledge of hospitality, catering and restaurant service
Understanding of POS and high level of hospitality systems
Microsoft Word, Excel, Canva, Box knowledge
Superior communication skills
Ability to manage under pressure and make decisions in real time
Ability to operate at a high level under the direction of the management team
Ability to manage multiple operational and managerial tasks simultaneously
Must possess both solid judgment and be accountable
Comfortable working environment that is fast paced with a moderate to loud noise level
Ability to foster long-lasting working relationships
Available to work full-time, with availability for weekday and weekend shifts, both day and night, including some holidays
Ability to lift up to 75lbs
Ability to wear an ear piece for radio communications required
Ability to handle confidential information and/or issues with discretion and sound judgment
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
