Operations Manager

Heath System Services • Niagara Falls, NY • 1w ago

Are You E.P.I.C?!

At Health System Services, we are committed to making a difference in healthcare by providing seamless and reliable services. Our core values of Empathy, Passion, Integrity, and Commitment (E.P.I.C) drive everything we do. From delivering durable medical equipment to managing warehouse operations, our team is dedicated to enhancing patient care and satisfaction.

If you embody these values and are passionate about helping others, consider joining our team. As an Operations Manager, you will play a key role in directing and coordinating our operations to ensure efficiency and success. From leading medical delivery and warehouse technicians to optimizing delivery routes and managing inventory, you will be at the forefront of ensuring our clients and facilities receive top-notch service.

?? About the Position

The Operations Manager directs, administers, and coordinates the activities of Health System Services in support of the operational goals and objectives.

The Operations Manager is responsible for overseeing and optimizing our operations to ensure the seamless delivery of durable medical equipment, managing warehouse operations, and overseeing the ordering process to clients and facilities.

Responsible for implementing organizational policies, meeting corporate goals, and maintaining compliance with relevant regulations.

Evaluates the results of overall operations regularly and systematically and keeps upper management informed of daily operations.

Lead and manage a team of medical delivery technicians and warehouse technicians while ensuring effective communication and collaboration within the team.

Supervise warehouse operations to optimize efficiency and productivity.

Handles patient calls for equipment errors and provides timely resolutions.

Oversee open orders and confirmations to ensure accuracy while conducting follow-ups on open orders as necessary to meet delivery deadlines.

Oversee inventory management, including tracking, ordering, and maintaining appropriate stock levels.

Utilize routing software to enter orders and efficiently manage and monitor delivery routes.

Optimize delivery routes to enhance efficiency and reduce transportation costs.

Monitor on-call duties for medical delivery technicians to ensure prompt response to urgent deliveries and emergencies.

Implement and improve on-call schedules for optimal coverage.

Develop and track key performance indicators (KPIs) related to order fulfillment, delivery accuracy, and customer satisfaction.

Implement continuous improvement initiatives based on performance metrics.

Evaluate operational performance regularly and report to the Regional Director of Operations.

?? What We're Looking For

Excellent verbal and written communication skills.

Strong interpersonal and customer service skills.

Organizational skills and attention to detail.

Proficient in time management with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Supervisory and leadership skills.

Ability to prioritize tasks and to delegate them when appropriate.

Function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software.

?? Qualifications for Success

High School Diploma or GED required, two-year college degree highly preferred.

Four-year college degree desired.

A minimum of two years experience in supervising delivery and warehouse operations.

Related Durable Medical Equipment industry experience highly desired.

Fleet management experience preferred.

A background in customer service preferred.

?? What You Get - Benefits That Go Beyond the Basics

Comprehensive Health Coverage

Medical, Dental, and Vision insurance to keep you and your family well

Future-Ready Retirement Plan

401K with 3% company contribution after one year and 1,000 hours worked

Time to Recharge

Generous PTO, Vacation, and 9 Paid Holidays

Extra Support When You Need It

Short Term Disability (optional) and Company-Paid Long-Term Disability

Free, confidential Employee Assistance Program

Education That Pays Off

Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs.

Be Part of Something Bigger

Join an organization that values giving back through community programs.

Additional Perks

On-call pay & cell phone reimbursement

?? Compensation

$60,500 - $62,500 annually, dependent on experience

?? Location

Wheatfield, NY

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