Customer Service

Robert Half • Holmdel, NJ • 6h ago

Description We are looking for a dedicated and motivated Customer Service Representative to join our team on a long-term contract basis. This position offers a dynamic environment in the construction industry, where you will play a key role in assisting clients and ensuring customer satisfaction. The role is based in Holmdel, New Jersey, and includes opportunities for commission-based earnings and skill development.

Responsibilities:

Respond to inbound customer inquiries promptly and courteously, ensuring a high level of service.

Assist homeowners by providing detailed information about environmentally friendly cleaning services.

Meet or exceed individual and team productivity goals through effective communication and problem-solving.

Process transactions accurately and efficiently while striving to maximize commission-based opportunities.

Rotate work schedules, including weekday shifts and short weekend hours, ensuring consistent availability for clients.

Participate in comprehensive training to develop the skills needed to work independently and effectively.

Maintain a casual yet focused demeanor in a collaborative and supportive team environment.

Uphold company standards for customer satisfaction by addressing concerns and providing solutions.

Utilize strong computer skills to manage and document interactions within internal systems.

Contribute to a goal-oriented workplace that encourages continuous learning and success. Requirements - Previous experience in customer service or a related field is preferred.

Ability to @type at least 40 words per minute with accuracy.

Strong communication skills and a customer-oriented mindset.

Willingness to work a rotating schedule, including one weekend day per week.

Proficiency in using computers and navigating software systems.

Enthusiasm for meeting goals and earning commission-based incentives.

Ability to adapt quickly to training and apply new skills effectively.

All candidates are required to undergo a screening process prior to employment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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