Customer Service Support Rep

Labcorp • Burlington, NC • 6h ago

This is an onsite position located in Burlington, NC.

Labcorp is seeking a Customer Service Support Representative to join our team in Burlington, NC . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Work Schedule: First Shift, Monday-Friday 8:00am to 5:00pm

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.

Job Responsibilities**

Act a liaison between Labcorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

High School Diploma or GED equivalent required

Associate's degree or higher is preferred

Previous experience in a customer service role

Experience working in a contact center/call center environment is preferred

Prior healthcare industry, such as a physician's office or a hospital highly is a plus

Knowledge of Microsoft Office suite is required

Experience with Salesforce.com and/or Laboratory Information Systems is preferred

Strong verbal and written communication skills and excellent ability to listen and respond

Must be courteous with strong customer service orientation

Excellent multitasking abilities required

Strong flexibility and the ability to manage and adapt to changing priorities quickly

Bilingual in English and Spanish highly desirable

This position requires you to be fully vaccinated against COVID-19. Subject to applicable law, all prospective hires will need to provide proof of being fully vaccinated for COVID-19 or qualify for medical or religious accommodations. [As needed - Deleted if not required]

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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