Medical Receptionist

ChenMed • Philadelphia, PA • 21h ago

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Medical Receptionist (Care Facilitator) at our Olney location is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.

Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.

Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.

Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.

Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.

Clearly communicates information about ChenMed clinical personnel to patients and other individuals.

Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.

Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.

Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.

Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.

Participates in daily and weekly huddles to provide details on patients.

Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Other responsibilities may include:

Maintains the confidentiality of patients' personal information and medical records.

Reviews patients' personal and appointment information for completeness and accuracy.

Transmits correspondence by mail, email or fax.

Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Exceptional customer service skills and passion for serving others

Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems

Knowledge of ChenMed Medical products, services, standards, policies and procedures

Skilled in operating phones, personal computers, software and other basic IT systems

Ability to communicate with employees, patients and other individuals in a professional and courteous manner

Detail-oriented to ensure accuracy of reports and data

Outstanding verbal and written communication skills

Demonstrated strong listening skills

Positive and professional attitude

Knowledge of ChenMed Medical products, services, standards, policies and procedures

Proficient in Microsoft Office Suite products including Excel, Word and Outlook

Ability and willingness to travel locally and regionally up to 10% of the time

Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

High school diploma or equivalent education required

Graduation from a nationally accredited Medical Assistant program preferred

A minimum of 1 year of work experience in a medical clinic or similar environment required

BLS for Healthcare Providers preferred

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply

ChenMed

Go to Apply

Share this job

Similar Jobs

Physical Therapist

Amergis • Philadelphia, PA • 3h ago

Hospital & Medical

Salary: $2246 / Week The Physical Therapist is responsible for performing patientevaluations, as well as providing and documenting therapy services inaccordance with the plan of care developed for each individual pati...

3h ago

Go to Apply

Physical Therapist

Amergis • Philadelphia, PA • 3h ago

Hospital & Medical

3h ago

Go to Apply

Physical Therapist

Health Advocates Network • Elkins Park, PA • 3h ago

Hospital & Medical

Benefits We Offer: Comprehensive health, prescription, dental, vision, life, and disability plans Competitive pay rates Referral opportunities ? Refer a friend & Cash in! Travel reimbursement and per diem...

3h ago

Go to Apply

Physical Therapist, Home Care - (Per Visit), Burlington or Camden County

Virtua Health • Marlton, NJ • 3h ago

Hospital & Medical

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and preventio...

3h ago

Go to Apply

Physical Therapist Home Care - Full Time -Center City - North Philadelphia

Penn Medicine • Bala-Cynwyd, PA • 3h ago

Hospital & Medical

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for t...

3h ago

Go to Apply

Medical Assistant

YesCare Corp • Philadelphia, PA • 21h ago

Hospital & Medical

Experience & Requirements High school diploma or GED Completion of an in-person medical assistant program from a vocational, technical or career school Minimum of three (3) years experience in a health care se...

21h ago

Go to Apply

Medical Receptionist

ChenMed • Philadelphia, PA • 21h ago

Hospital & Medical

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you in...

21h ago

Go to Apply

Nurse Practitioner

Trinity Health • Philadelphia, PA • 21h ago

Hospital & Medical

Employment Type: Full time Shift: Description: Nurse Practitioner Status : Full time S hift : Mon to Fri, 8 am to 430 pm On Call: Required for after hours and weekend coverage on a rotating basis Incen...

21h ago

Go to Apply

Medical Assistant

Penn Medicine • Cherry Hill, NJ • 21h ago

Hospital & Medical

21h ago

Go to Apply

LPN - Infant Nurse

BAYADA Home Health Care • Philadelphia, PA • 21h ago

Hospital & Medical

Come for the Flexibility, Stay for the Culture ( https://www.bayada.com/the-bayada-way.asp ) $1500 sign-on bonus available! BAYADA Home Health Care was founded on the principle that health care gets better when cl...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.