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Customer Service

PDS Tech Commercial, Inc. • Haltom City, TX • 13h ago

Join Our Team as a Customer Service Expert in Aerospace - Make a Difference in the Sky!

Location: Haltom City, TX 76137

Job Type: Full-time Consultant (12 months)

Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Pay Rate: $30.36 to $37.37 per hour

Your Role: Customer Service with Impact in Aerospace

PDS Tech Commercial is seeking a dedicated and driven Customer Service professional to join our team supporting the aerospace industry. In this role, you will play a crucial part in ensuring that customer inquiries are handled efficiently, professionally, and in alignment with our high standards of service. You'll be at the forefront of customer relations, where your excellent communication and organizational skills will directly contribute to customer satisfaction and the success of our business operations.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

What You'll Do:

As a Customer Service Representative , your responsibilities will include:

Customer Account Management: Manage multiple customer accounts and ensure exceptional service is provided across the board.

Contract Management & Logistics: Review contracts for accuracy, resolve discrepancies, and ensure compliance with internal policies and federal regulations.

Order Processing: Process customer orders from Purchase Orders, create accurate quotes, and handle special queries or redirect them to appropriate departments.

Communication: Engage with both internal and external customers, maintaining professionalism in both written and verbal communication.

Data & Document Management: Manage and update customer and order files through SharePoint and other tools, ensuring all information is accurate and accessible.

Problem-Solving: Identify trends, address potential risks related to contract changes, and suggest solutions to improve processes.

Contract Documentation: Help standardize contract language, and maintain knowledge of products and services to provide accurate support to customers.

Special Projects: Assist with various projects that align with the needs of the team and the business.

What We're Looking For:

Required Qualifications:

Education: High School Diploma, AA/AS degree, or equivalent 2-year post-high school training

Experience: Minimum of 4 years of relevant customer service experience, or 6 years of experience in lieu of education requirements

Aerospace Knowledge: Experience in the aerospace industry and familiarity with SAP , FAR/DFAR knowledge is recommended

Preferred Qualifications:

Experience with SAP software

Strong background in reviewing and interpreting contracts and purchase orders

Excellent ability to manage and approve customer purchase orders

Why Join Us?

At PDS Tech Commercial , we are committed to creating a positive, collaborative, and growth-driven work environment. By joining our team, you will have the opportunity to support the aerospace industry, while gaining experience with leading technologies and high-stakes projects.

In addition to a competitive salary, you'll enjoy:

Fully onsite work for direct engagement with the team

A supportive team environment where your contributions make a significant impact

Opportunities for professional growth and the chance to develop new skills

Access to cutting-edge industry knowledge and tools

If you're passionate about customer service, thrive in a fast-paced environment, and want to make a difference in the aerospace industry, this is the role for you!

Ready to Take Flight with Us?

Apply today to join a dynamic team committed to excellence in customer service and the aerospace industry. Your next career step is just a click away. Don't miss out-apply now and start your journey with us!

Pay Details: $30.36 to $37.37 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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