Reference #: 5001098906406
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Rental Power Systems Operations Manager.
Position Summary:
In accordance with management directives this position oversees the daily operational activities and supervises all power systems rental service operations of multiple company branches. The incumbent in this position will work with all power system service supervisors at their respective branches to model the following practices daily:
Demonstrate alignment with the company's mission and core business values
Collaborate with service staff to provide excellent customer service
Monitor equipment maintenance and repair costs
Improve shop staff productivity
Develop Processes and Procedures to improve service-related metrics for the rental department
The primary market segments supported by the operations manager will be; large commercial, industrial, oil and gas, waste water, educational, healthcare, landfill, and aggregate among others.
Primary Responsibilities:
This position mandates that the employee be able to perform all the following functions for all branches with power systems rental:
Manage and oversee all of the Cleveland Brothers Power Systems Rental Operations, the supervision of power systems service supervisors monitoring day-to-day operation of all service activities and related personnel
Analyze and plan activities to meet customer needs and maintain cost efficiencies
Interface with service supervisors to assist and resolve customer related conflicts (billing, equipment repairs, warranty, etc.)
Travel to all Cleveland Brothers branches with power systems rental operations as needed, visit customer job sites, meet with customers and evaluate equipment needs as required
Assist as required with rental salespeople and service staff evaluating repair appraisals and the timing of repairs
Review internal and external matters involving operations and expenses
Prepare and submit documents and reports related to department activities
Monitor the repair process with service supervisors for productivity, quality, and timeliness of repairs
Communicate with manufacturer's representatives and maintain supplier relations
Work with service supervisors and assist in the development and maintenance of a technician career development plan
Analyze and resolve regional or branch specific power systems conflicts
Perform other functions as assigned
This position may perform any combination of the following duties:
Travel and support all power systems rental service operations (Clarksburg, Erie, Manada Hill, Milesburg, New Stanton, and Wilkes-Barre)
Provide coaching, mentoring, and direction of branch power systems product support service supervisors
Direct or support all operational aspects of business activity at all branches with power systems rental operations
Interact with the sales force to support their rental and sales activities via inspections, appraisals, startup quotes, and estimates for repair services
Assess employee performance and provide guidance
Foster good union-management relations
Assist the service supervisors with internal and external customers on a daily basis concerning pricing and scheduling of machine repairs or service, technical information, warranty contracts, equipment transportation needs, and other issues
Assist service supervisors with equipment down time concerns, scheduling of repairs(field and shop) that are most convenient to the customer
Prepare reports using approved computer software
Operate basic office equipment
Perform other work related duties as assigned
Skills / Knowledge / Qualifications:
Comprehensive experience with electrical and mechanical repair procedures
Position requires an understanding of power, compressed air and HVAC rental equipment and product support of the equipment
Must possess excellent verbal and written communication in order to motivate, organize, and supervise personnel involved in providing customer support services
Must be able to handle multiple tasks and requests from numerous sources, balancing conflicting priorities
High energy level, excellent organizational, time management and negotiating skills
Working knowledge of PC based computer software programs
A working knowledge of computer applications in a Windows based environment is essential
TRAVEL REQUIREMENT:
Overnight travel between 20-25% within to other Power Systems Rental branches. Moderate out of town travel as necessary to attend Caterpillar and Allied vendor training meetings.
Bachelors Degree in Business Administration, Engineering, General Management, or related field and/or Five to Ten years of relevant rental equipment product support management experience.
Why Join the Cleveland Brothers Team:
Market Leading Benefits Package:
Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
Advancement:
Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability:
Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us:
Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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