National Accounts Operations Manager

Alliance Franchise Brands • Middle River, MD • 7h ago

Alliance Franchise Brands is looking to build a National Accounts program for the benefit of our distributed franchise network across the United States and Canada. The National Accounts Operations Manager is responsible for overseeing and coordinating the day-to-day operations of our certified Franchise Members throughout the client's ordering lifecycle.? You will work closely with Franchise Members to ensure compliance with program stands, and implement operational strategies, and drive business growth. Your role will involve training and supporting Franchise Members, monitoring performance metrics, and ensuring the consistent delivery of high-quality products.

Essential functions

Franchise Support and Logistics:

Manage the Franchise Member certification and decertification process.

Provide guidance and support to certified Franchise Members, ensuring they understand and comply with program procedures, and operational standards.

Monitor Franchise Member performance and provide ongoing coaching to ensure consistent operational excellence.

Manage list of client locations and certified Franchise Members in logistics software (Easy Territory).

Create policies and processes for granting client orders to Franchise Members when multiple Franchise Members are near a location.

Client Support and Logistics:

Provide guidance and support to National Account client contacts, ensuring compliance with agreement terms.

Oversee customer service related activities, including issue resolution, improvement suggestions and general program inquiries.

Operations Management:

Oversee the National Accounts performance of certified Franchise Members, ensuring adherence to established operational guidelines and program standards.

Conduct regular audits to assess compliance, identify areas for improvement, and implement corrective actions when necessary.

Collaborate with Franchise Members to develop and implement operational strategies aimed at maximizing efficiency, profitability, and customer satisfaction.

Quality Control and Customer Service:

Monitor the quality of client products across all certified franchise locations, ensuring adherence to established standards.

Implement quality control measures and procedures to maintain consistency and customer satisfaction.

Address customer complaints or concerns promptly and ensure appropriate actions are taken to resolve issues.

Performance Monitoring and Reporting:

Coordinate with the Technology Department to monitor the technical performance of required systems for issues and improvements.

Regularly analyze operational data and performance reports, identifying trends, patterns, and areas requiring improvement.

Prepare reports and presentations for senior management, providing insights on operational performance and recommending strategies for enhancement.

Program Expansion:

Collaborate with the franchise operations team to identify potential certified Franchise Members and evaluate their suitability for the company's program.

Create efficient process for Franchise Members to join program who are not on primary MIS system.

Supervisory Responsibilities:

Manage and mentor the National Accounts Administrator, providing guidance and feedback to ensure their professional growth.

Coaches, mentors, and leads others to influence high performance.

Competencies

Excellent leadership and communication skills

Ability to motivate and inspire Franchise Members

Analytical mindset with the ability to interpret data and make data-driven decisions

Strong problem-solving and decision-making abilities

Excellent customer service skills

Strong knowledge of franchise operations, including compliance, training, and quality control

Ability to learn industry products, MIS, and logistics software

Work environment

Professional corporate and team-oriented environment

Hybrid work schedule with at least 2 days each week in office

Travel requirements

Possible travel to annual Franchise Member convention

Possible travel to National Accounts location

Possible travel to various franchise locations if needed

Required education and experience

Bachelor's degree in business administration, hospitality, or a related field (or equivalent work experience)

5+ years of proven experience in operations management

Proficient in Microsoft Office

Preferred education and experience

Experience in franchising or multi-unit B2B environment

Experience in sign and graphics industry

Industry product knowledge

MIS experience

What are the benefits of joining our team?

We offer flexible health and insurance options including medical, dental and vision, employee, spouse, and child life insurance, short-and long-term disability, Healthcare FSA and Dependent care FSA, critical illness, and accident insurance. We also offer an Employee Assistance Program to support the well-being of you and your family.

We provide paid holidays and paid time away to spend with your family and friends.

Plan for the near and long-term with our 401K retirements savings plan with matching company contributions.

Bonus eligibility

Who are we?

Alliance Franchise Brands LLC and its subsidiary, KK Printing Canada ULC, are the franchisors of more than 600 locations in North America operating the company's brands: Allegra Marketing Print Mail, Image360, Signs Now, Signs By Tomorrow, KKP, Insty-Prints, American Speedy Printing Centers, and RSVP. Alliance Franchise Brands is proud that three of our brands (Including RSVP) were selected for the 2022 Entrepreneur 500 list.

Independently owned and operated franchises provide national, regional, and local businesses and organizations with a one-stop resource for technologically advanced and strategically sound solutions for their graphics communications needs.

In total, Alliance Franchise Brands serves more than 600 franchise members in the U.S., Canada, and England with system-wide sales of more than $380 million.

Similar Jobs

Account Manager - Strategic

Omnicell • Baltimore, MD • 3h ago

Management & Administrative

Why Join Omnicell? We are looking for an Account Manager to join our team, where you are passionate about building long-term relationships and driving growth within the healthcare industry. This position focuses on de...

3h ago

Go to Apply

Warehouse Coordinator & Administrative Assistant

Caring Transitions • Baltimore, MD • 7h ago

Management & Administrative

This position, under the supervision of the general manager and owner, provides warehouse and van coordination and administrative support to the organization. Overall, the role provides outstanding customer service to...

7h ago

Go to Apply

Senior Commercial Real Estate Relationship Manager

M&T Bank • Baltimore, MD • 7h ago

Management & Administrative

Overview: Originate, underwrite, negotiate, close and service commercial real estate loans of large dollar amount and high complexity. Primary Responsibilities: Provide a high level of customer service to an exist...

7h ago

Go to Apply

Manager-DTickets Program & Operations

Deloitte • Baltimore, MD • 2d ago

Management & Administrative

DTickets Program & Operations Manager Office Meetings Center of Excellence Position Summary DTickets Program & Operations Manager drives the development, implementation, and management of the DTickets prog...

2d ago

Go to Apply

Manager-DTickets Program & Operations

Deloitte • Baltimore, MD • 2d ago

Management & Administrative

2d ago

Go to Apply

Aviation Security Manager

Amazon • Baltimore, MD • 2d ago

Management & Administrative

Description The Amazon Aviation Security (AvSec) team is seeking an enthusiastic AvSec Manager to provide leadership, support, and oversight for Amazon Air's (AIR) cargo transportation business. The AvSec Manager will...

2d ago

Go to Apply

Administrative Assistant II - (Hybrid)

CareFirst • Baltimore, MD • 3d ago

Management & Administrative

Resp & Qualifications PURPOSE: Performs diverse administrative duties, typically for one or more managers, senior staff members, and/or an organizational unit. Acts as an information source on organizational pol...

3d ago

Go to Apply

Senior Administrative Assistant

M&T Bank • Baltimore, MD • 4d ago

Management & Administrative

Overview: Provides high level, more complex secretarial/administrative support to senior management employees or groups in the Bank Primary Responsibilities: Serve as a liaison between manager and bank personnel,...

4d ago

Go to Apply

Supply Chain Manager

IDEX • Linthicum, MD • 4d ago

Management & Administrative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply you...

4d ago

Go to Apply

Sr. Administrative Assistant

Robert Half • Baltimore, MD • 5d ago

Management & Administrative

Description A growing university in Baltimore is seeking a Sr. Administrative Assistant to the Provost. This role will be responsible for the management and optimization of the Provost/Senior Vice President for Academ...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.