Employment Type:
Full time
Shift:
Day Shift
Description:
Shift: Monday-Friday day shift, this is a hybrid position that requires 1-2 days working onsite
Purpose
This position is responsible for ensuring a provider-centric experience for medical staff practitioners applying to and on staff at multiple hospitals across the Trinity Health Michigan region. From onboarding and throughout the practitioner's lifecycle with THMI, this role is integral to an efficient, coordinated, and consistent experience with medical staff processes to ensure high quality patient care, hospital compliance with regulatory requirements, increased provider satisfaction and engagement, and promote the efficient use of resources in a highly matrixed environment.
Essential Functions:
Serves as primary point of contact for assigned specialties to ensure provider and stakeholder satisfaction across multiple hospitals, ensuring consistency and quality in service delivery.
Ensures coordination and alignment of medical staff services processes and procedures across the region, promoting a cohesive and collaborative environment.
Assists providers and stakeholders in navigating organizational requirements, addressing concerns, and facilitating effective communication to promptly resolve issues. Maintains a customer-focused attitude, good rapport, and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
Develops strong relationships with medical staff and administrators across THMI, understanding needs, preferences, and goals to ensure satisfaction and trust. Works closely with department leaders to ensure needs are met and expectations are aligned.
Interprets and conveys medical staff requirements clearly to internal teams and external stakeholders with updates and information as needed.
Provides training and support to medical staff and medical staff leaders within assigned specialty areas on credentialing and privileging processes, regulatory requirements, and hospital policies.
Orients new medical staff leaders to MSS processes and applications.
Serve as a liaison between medical staff, hospital administration, and external regulatory bodies.
Manages all elements of assigned medical staff specialty areas, including the onboarding of new applicants to the medical staff, analyzing information to determine eligibility and demonstrated competence, required follow-up to ensure rapid completion of applications to meet target dates for completion while exercising sound discretion and professional judgement in decision making.
Monitors CPI progress and alignment of medical staff process to ensure timely progress and compliance with target dates of completion.
Manages the reappointment, request for change and resignation processes.
Ensures compliance with FPPE requirements and timelines for completion.
Meets processing time thresholds consistently and with minimal error.
Minimum Qualifications
Education : Associate's degree in healthcare administration, business administration or similar degree OR equivalent.
Experience : A minimum of 2 years of healthcare environment or healthcare administrative/office experience and general knowledge of the health care industry including hospital settings and physician practices with a working knowledge of federal, state and TJC accreditation standards and general medical terminology.
Certification/Licensure: None required.
Required:
1.Proficiency with MS Outlook, Word, and Excel.2. Excellent interpersonal, verbal, and written communication skills necessary to facilitate communication, collaboration, and interaction, including the ability to correspond effectively in writing, as well as verbally convey information clearly, and listen actively, with all levels of hospital personnel, medical staff and external agencies and organizations regarding MSS functions. 3. Exceptional organizational skills, attention to detail, thoroughness, and critical thinking skills. 4. Analytical ability to identify opportunities for improvement and problem resolution within assigned specialty areas.5.Ability to manage changing priorities and work with frequent interruptions, exercise independent thinking and judgment, and to work without direct, day-to-day supervision.6. Strong customer-service ability and desire to provide quality service to others. 7.Ability to work autonomously and within a team, and to function in matrixed environment. 8.Ability to challenge established ways of doing things in a constructive manner.
Why Trinity Health?
Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country.
Competitive pay
Paid time off and comprehensive benefit package that starts day one
Benefits on day 1, no waiting period
Retirement programs with employer match
Student loan forgiveness services for staff and their family
18 Days of PTO your first year, 6 paid Holidays
25% discount with Sprint, Verizon, or AT&T
Please visit https://www.mercyhealth.com/careers/why-mercy-health/ to see the full list of perks and benefits we offer our colleagues
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
