Guest Service Agent - Hilton San Diego Bayfront

Hilton • San Diego, CA • 1d ago

The Hilton San Diego Bayfront is looking for a Guest Service Agent to join the team.

The 30-story hotel with 1190 hotel rooms and 170,000 sq ft of meeting space offers a unique urban coastal experience for every guest.

Join our award-winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meal during your shifts. We can't wait to welcome you to the Hilton family!

The ideal candidate for this position should possess at least one year of experience in customer service, hotel operations, and hotel front desk roles. A flexible schedule, strong computer proficiency, and excellent communication skills are critical requirements.

Classification: Full Time

Schedule: Must have open availability to work various evening and overnight shifts which include weekends and holidays

Hourly Range : $21.16 to $26.45

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive?personally and professionally?in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage - for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive?parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education) :?Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Hilton San Diego Bayfront

Location: null

Requisition ID: HOT0BKS7

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

Public Works Operations Manager

City of La Mesa, CA • La Mesa, CA • 4h ago

Management & Administrative

? Public Works Operations Manager Salary $117,124.80 - $142,355.20 Annually Location CA 91942, CA Job Type Regular Full-Time Job Number 25-12 Department Public Works Operations Division Adminis...

4h ago

Go to Apply

PROGRAM MANAGER (LOGISTICS)

Customs and Border Protection • Chula Vista, CA • 4h ago

Management & Administrative

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, San Diego Sector, Mission Readiness Operations Division in Chula...

4h ago

Go to Apply

Sales and Service Associate

24 Hour Fitness, INC. • San Diego, CA • 4h ago

Management & Administrative

FULL-TIME Part-time LOCATION 5885 Rancho Mission Rd. San Diego CA 92108 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a...

4h ago

Go to Apply

Automotive Service Technician and Mechanic

EPSILON SYSTEMS • San Diego, CA • 19h ago

Management & Administrative

Epsilon Systems Solutions, Inc. has a job opportunity for a full-time Automotive Service Technician and Mechanic in Coronado, CA. Summary: The Automotive Service Technician and Mechanic will support comprehensive ve...

19h ago

Go to Apply

Manager, Software Engineering Management

ServiceNow, Inc. • San Diego, CA • 22h ago

Management & Administrative

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing inno...

22h ago

Go to Apply

Senior Project Manager

Accenture • San Diego, CA • 1d ago

Management & Administrative

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience p...

1d ago

Go to Apply

Administrative Coordinator

Robert Half • San Diego, CA • 2d ago

Management & Administrative

Description Join a fast-paced and dynamic organization that values teamwork, operational excellence, and professional growth. Our client is seeking an Administrative Coordinator to support critical administrative func...

2d ago

Go to Apply

Administrative Manager

Robert Half • La Mesa, CA • 2d ago

Management & Administrative

Description Robert Half has partnered with a mission-driven non-profit organization searching for a highly organized and compassionate Administrative Manager to oversee its daily operations and support its impactful w...

2d ago

Go to Apply

Sr. Manager, Wealth Advisor - Schwab Wealth Advisory

Charles Schwab • San Diego, CA • 2d ago

Management & Administrative

Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together...

2d ago

Go to Apply

Administrative Coordinator

Robert Half • San Diego, CA • 2d ago

Management & Administrative

Description Are you an organized and detail-oriented professional looking to support cutting-edge advancements in the biotech industry? Robert Half has partnered with a leading biotech company in search of a Administr...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.