Customer Service Representative

HASEGAWA INC • Fort Lee, NJ • 1d ago

Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to analyze information effectively.DutiesRespond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.Provide accurate information regarding products and services, assisting customers with their needs.Process orders, handle returns, and manage customer accounts using office software and data entry systems.Analyze customer feedback and data to identify trends and improve service delivery.Collaborate with sales and support teams to resolve issues and enhance the overall customer experience.Maintain detailed records of customer interactions in our computerized system.Assist in training new staff members on customer service protocols and best practices.ExperiencePrevious experience in a customer service or call center environment is preferred.Proficiency in data entry and familiarity with office software applications is required.Bilingual candidates are highly desirable to better serve our diverse clientele.Strong analytical skills with the ability to assess situations and provide effective solutions.Excellent typing skills with attention to detail for accurate documentation.A background in sales or customer support can be beneficial for this role.Join us as we strive to deliver outstanding service while fostering a positive work environment!Job Types: Full-time, Part-timePay: $25.00 - $30.00 per hourBenefits:401(k)Dental insuranceFlexible scheduleHealth insuranceOn-the-job trainingPaid time offVision insuranceWork from home

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