The Warehouse and Route Relief Delivery Associate also known as a Route Sales Associate (RSA) provides warehouse support and route relief across the assigned branch location in Santa Fe Springs/La Mirada CA, and surrounding areas.
Typical Work Schedule: Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed
Overnight stays (typically one to two consecutive weeks) required when covering routes for other branch locations.
Driving Requirements: Valid Drivers License and clean driving record required . Must be able to complete a successful DOT physical and drug test.
Responsibilities
Receive, ship, and pick customer orders.
Load and unload trucks using forklift and other material handling equipment (MHE).
Perform inventory cycle counts and physical inventory.
Record inbound/outbound loads accurately in warehouse management system (WMS).
Coordinate with warehouse manager to ensure inventory and facilities are secure and sanitary.
Correct overages and shortage errors from the distribution center or outside vendor, accurately, and in a timely manner.
Research system transactions as well as inventory data entry to ensure WMS accuracy.
Follow safety rules and regulations.
Perform sanitation and housekeeping duties for the branches in line with Safe Quality Food (SQF) policies and procedures.
Assist with planned preventative maintenance programs for branches' equipment and systems. Help research facilities' issues and equipment failures.
Find replacement items caused by distribution center shortages and report them through inventory return (IR) procedure.
Correct overages and shortage errors from the distribution center (DC) or outside vendor, accurately, and in a timely manner.
Replenish products shipped from DCs or vendors, receiving items into inventory accurately and damage-free.
Generate WSM reports to identify inventory changes, slow, overstock and non-moving inventory and report to management.
Facilitate disposition of items with supply chain team members.
Completes required safety training.
Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
Responsible for escalating customer issues quickly to the ARM and ensuring customer satisfaction.
Ensure customers receive delivery and service as required.
Manage invoices, inventory, and collections daily when on a route.
Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
Notify Area Route Manager (ARM) of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
Assist ARM on customer related matters as assigned.
Become familiar with brewing equipment and learn to make basic repairs or adjustments.
Consistently execute the Farmer Brothers customer "The Farmer Brothers Way to Sell" to drive customer satisfaction and loyalty.
May perform other duties as assigned including assisting in accounts receivable collections and customer service activities.
COMPENSATION
$23.09/hour starting wage per Collective Bargaining Agreement (CBA), going up to $24.58/hour after 6 months. When covering a route, the RSA makes route relief pay of $27.59/hour. After new CBA executed, pay will increase to a new hourly rate and retroactive pay will be processed for hours worked back to hire date.
BENEFITS
Paid time off
Paid holidays
Health insurance
Pre-tax savings accounts (HSA/FSA)
Dental insurance
Vision insurance
Supplemental insurance
Disability insurance
Life insurance
401(k)
Pet insurance
Travel accident insurance
Identify theft program
Employee assistance program
Employee referral program
Discount programs
Qualifications
Education & Experience
High School Diploma or equivalent required.
Minimum 1 year of general factory, warehouse, inventory, finished goods item and line picking experience preferred.
Demonstrated warehouse inventory experience in a manufacturing environment preferred.
Route delivery experience preferred but not required.
Customer service background preferred.
Previous foodservice industry experience preferred.
Strong data entry skills and flexibility to perform various operations and sales tasks.
Ability to lift and carry up to 60 lbs.
Must be able to complete a successful DOT physical, possess a valid driver's license and clean driving record.
Personal & Professional Skill Sets
Mechanical aptitude with company hardware and software products.
Proficient in assessing customer needs.
Fully supports and stands behind business goals.
Readily identifies issues, problems or opportunities.
Uses active listening and communicates effectively with customers or management.
Identifies new opportunities and proactively works to grow the business.
Able to build rapport and cooperative relationships with customers and work effectively with customers and employees
Uses sound business judgement and work independently with little supervision.
Equal Opportunity Employer / Veterans / Disabled
At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.
To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.
If applicable, your specific salary will be discussed during the hiring process based on your work location.
In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
The total leave provided in the Company's Paid Time Off ("PTO") policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.
This job posting remains open until the position is filled or the posting is removed. The deadline has not passed unless explicitly stated otherwise.
Farmer Brothers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Farmer Brothers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Farmer Brothers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Farmer Brothers will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
