Become a part of our caring community and help us put health first
Join our innovative Agency Management team at Humana, where we are dedicated to enhancing the effectiveness and efficiency of our producers that sell our products. Our department plays a crucial role in optimizing the Brokers' tools, resources, and support necessary to succeed in delivering exceptional service to our members.
As part of our team, you will engage with industry-leading technologies and contribute to shaping the future of agency management. We offer competitive salaries, comprehensive benefits, and a strong focus on work-life balance. If you're passionate about making a meaningful impact on the healthcare landscape, we invite you to apply and join us in our mission to improve the health of the communities we serve.
Our team has the responsibility of validating multiple business systems through User Acceptance Testing (UAT) to ensure that the solutions our department implements meet the needs of our internal sales teams, compliance/regulations, external producers, and financial reporting teams to enhance their ability to serve our clients effectively and accurately.
The Agency Management Professional 2 (Finance Systems UAT tester) executes User Acceptance Testing (UAT) for various processes and software changes within Agency Management.
Provide and complete User Acceptance Testing (UAT) for all variations of implementations of new logic and system upgrades in Agency Management. Includes covering regression testing needs.
Engage with commissions, compliance, and financial reporting groups to build regression tests and project-specific enhancement testing.
Coordinate testing schedules with product owners and SIT to perform UAT during project windows.
Coordinate testing schedules for ticket fixes and off-cycle releases, including drafting testing documentation for usage in Post-Production Validation (PPV).
Create UAT testing plans and test cases to properly validate application logic with focus on end-to-end integrated testing.
Attend daily scrum with developers and product owners to clarify, report, and enhance testing plans.
Log and manage defects coming out of projects and work with business team to resolve issues inside and outside of warranty periods.
Create or maintain testing standard operating procedures after each UAT project.
Use your skills to make an impact
Required Qualifications
Bachelor's Degree and/or equivalent experience.
2 or more years of SIT and/or UAT/QA experience.
2 or more years of SQL and/or MS Access.
2 or more years of financial system analysis and/or reporting experience.
Proficient experience with MS Office Applications (Word, Outlook, PowerPoint, Access, Excel).
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications
Experience with end-user testing of modernization initiatives (i.e. mainframe to cloud solutions).
Experience with using AI tools to reduce manual testing effort or increasing productivity.
Previous experience insurance and/or healthcare related data.
Knowledgeable with Scaled Agile Framework (SAFe).
Familiarity with Test Automation practices and principles or general automation.
Additional Information
Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15-20 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$59,300 - $80,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 04-29-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
