Manager, Customer Service

R1 RCM • Detroit, MI • 4d ago

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Manager, Customer Service , you will help ensure client SLAs are consistently met. Every day you will drive your team(s) to achieve service level performance while adhering to R1's quality metrics within assigned Clients. The successful candidate must have demonstrated ability to manage client expectations with a strong sense of customer service relative to both front and back-end of revenue cycle management and an analytical mindset. To thrive in this role, you must insure seamless communication, accountability and positive patient experiences. This position is in a fast-paced environment.

Here's what you will experience working as a Manager Customer Service:

· Coordinate with the management team in the operations of daily job responsibilities

· Develop, recommend, and oversee the implementation and administration of policies and procedures

· Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform

· Focus on continuous improvement working with the Senior Manager with a goal of delivering the highest degree of quality service possible

· Mentoring and coaching direct reports in a fast-paced environment in order to achieve operational excellence.

Required Skills:

· Bachelor's degree or equivalent experience

· 5+ year's healthcare experience in Revenue Cycle or Call Center Operations.

· 5 years previous management /supervisor experience.

· Understand the process of hospital revenue cycle including Patient Access, billing and pre-Collect.

· Functional knowledge of how to manage and drive a team to meet KPI's and revenue metrics.

· Experience in an analytical environment and evidence of organizational skills.

· The ability to communicate key messages to multiple audiences (exempt staff through hospital CFO's/VP of Revenue Cycle).

· Exemplary problem-solving abilities and practical analytical competency to identify trends using data.

· Functional computer knowledge, including Excel spreadsheets, pivot tables and Microsoft Office products.

· Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.

For this US-based position, the base pay range is $59,282.00 - $110,424.03 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

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