Customer Service Specialist

Robert Half • Yonkers, NY • 4d ago

Description Robert Half is partnering with a client looking to permanent a dedicated and success driven Customer Service Representative to join their team. The ideal candidate will act as the first point of contact for customers, providing exceptional service and support in addressing inquiries, resolving issues, and ensuring overall satisfaction. This role requires strong communication skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment. Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and detail oriented manner, providing accurate information and solutions (Source: RH Acronym Guide.docx). Issue Resolution: Address and resolve customer concerns or complaints efficiently, ensuring a positive customer experience. Escalate complex issues to appropriate departments when necessary. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and policies to effectively assist customers and provide guidance. Order Processing: Process customer orders, returns, and exchanges while ensuring accuracy and compliance with company procedures (Source: RH Acronym Guide.docx). Documentation: Log and maintain detailed customer records, including inquiries, complaints, and transactions, within the designated CRM system. Feedback Collection: Gather feedback from customers regarding their experience to identify potential areas for process improvement. Cross-Team Collaboration: Collaborate with internal teams such as sales, technical support, or operations to resolve customer issues and fulfill requests promptly. Follow-Up: Conduct follow-up communications with customers to ensure their concerns have been fully addressed and they are satisfied with the outcome. Requirements Experience: 1-2 years of customer service experience in a call center, retail, or client-facing role preferred. Communication Skills: Excellent verbal and written communication skills, with the ability to tailor responses to diverse customer needs (Source: RH Acronym Guide.docx). Problem-Solving: Strong critical thinking and problem-solving skills to address varied customer concerns. Technology Skills: Proficiency in Microsoft Office Suite and experience using CRM systems such as Salesforce or Zendesk (Source: RH Acronym Guide.docx). Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy. Education: High school diploma or equivalent required; a bachelor's degree is a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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