Project Management Assistant (Entry-level) - 744000049029115-2643

Eurofins Environment Testing North Central, LLC • Tinley Park, IL • 3d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12687165

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Project Management Assistant (PMA) supports the Project Management staff in servicing clients to meet the Client Service Organization mission. The PMA will work onsite at the Tinley Park lab. Having a good understanding of lab work and customer service experience is ideal.

**Project Management Assistant I responsibilities include, but are not limited to, the following

Project set-up:**

Creates bottle orders

Schedules courier or field sampler, if needed

Confirms non-Eurofinssubcontract labs are on the approved list and

set up as vendors for existing work

Generates JDE requisition when sending subcontract samples

Sample Receipt:

Reviews log-in

Generates subcontract paperwork

Sends client sample receipt confirmation

Reviews draft invoice

Confirms that any client needed information (purchase order, project

number, etc.) is recorded in LIMS for invoicing

Reporting:

Creates and issues final report by client due date

Issues final data package

State reporting forms and submission

DMR Forms

EDD checkers

Data upload

Compiles case narrative

Invoicing:

Reviews final invoice before issuing to client

Generates credit/debit memos as needed

Submits credit/debit memos for approval

Submits approved credit/debit memos to client, if needed

Submits revised invoices

Attention to Clients:

Demonstrates a desire to understand customer needs; listens to what

customers are saying and asks questions as appropriate; demonstrates awareness of client goals.

Follows up with clients during projects and following project

completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.

Technical Familiarity:

Seeks information from a variety of sources in a variety of ways to

respond to client\'s technical questions about the project and to effectively communicate project status.

Strong computer, scientific, and organizational skills

Excellent communication (oral and written) and attention to detail

Ability to work independently and as part of a team,

self-motivation, adaptability

Ability to learn new techniques, perform multiple tasks

simultaneously, keep accurate records, follow instructions, and comply with company policies

Qualifications

The ideal candidate would possess

Program specifications and laboratory procedures

Knowledge of environmental regulations and work acceptance policy

Process improvement methods

Laboratory methods and techniques

Process improvement methods

Computers, word processing, database software

Possesses general mathematics skills

EurofinsQuality Assurance Program Plan (QAPP)

Basic Knowledge of Laboratory LIMs

Customer service/client relations

Possesses negotiation and conflict resolution skills

File maintenance/organization

Computer skills, using routine software applications, such as

Outlook, Office, Excel, Word, Access, and PowerPoint.

Proven client service skills

Employ customer service skills to resolve client problems

Communicate effectively at all levels of the organization

Confront and successfully resolve day-to-day problems

Maintain professional demeanor when working with clients

Minimum Requirements:

Associates degree from an accredited university; four years client-relationship/client service experience may substitute for degree

1-3 years business experience required

Previous laboratory experience is a plus

Authorization to work in the United States i

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