Customer Service Advisor, Remote

Conduent • Pennsylvania, Pennsylvania • 4d ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

$17.31 per hour + Performance Based Bonuses

Full Time Schedules Between the Hours of 7am - 12am CST

Health Benefits Start Day One!

Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues? Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service and helping customers, feel heard, we want to hear from you!

What You'll Do:

Handle inbound calls from customers with inquiries about their recent purchases.

Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.

Use your problem-solving skills to find quick solutions and resolve any issues.

Help de-escalate frustrated customers with empathy and professionalism.

Occasionally assist with upselling or cross-selling when appropriate and necessary.

Who We're Looking For:

A compassionate and patient individual with excellent communication and soft skills.

Strong problem-solving abilities and a knack for de-escalating upset customers.

Someone who thrives in a high-volume, fast paced environment.

Experience in customer service or call centers is a plus, but not required- training will be provided!

Why You'll Love Working With Us:

Remote work: Enjoy the flexibility of working from home in your secured workspace.

Health Benefits: Medical, dental and vision coverage starting day one.

PTO: Accrue paid time off starting after 180 days

Bonuses: Performance-based bonus incentives to reward your hard work and success.

Ready to take the next step in your career? Apply today and join a team that's as passionate about technology as you are!

Requirements:

18 years or older

High School Diploma or GED

Be able to successfully pass a criminal background check

Have at least six months experience in customer service

Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)

Ability to accurately @type at least 30 WPM

Have a secured workspace with a door that is only accessible to you during work hours

Familiarity with iOS and/or macOS, or comparable technology, is preferred

Be flexible in working hours, seven days per week including weekend days

Reside in one of our US hiring zones

We are NOT currently hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver

RemoteAP ?

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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