Warehouse Operations (EM6942)

Samsung SDS America • Savannah, GA • 5d ago

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea's no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Logistics Transportation Operations will handle domestic and international transportation while optimizing operations and provide satisfactory customer service and maintaining data entry and reporting.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

Serve as the point of contact for customer relations

Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance

Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)

Provide excellent customer service in all aspects from booking to cargo delivery on time

Request for Quote with carriers and negotiate the spot rates

Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality

Communicate daily with customers, carriers, and internal staff

Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact

Monitor account issues and communicate/liaison with management to implement/drive solutions

Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes

Report as needed (Service failure report, claim/damage report, others)

Ensure the accuracy of data entry into Cello and other systems as needed

Monitor trends and report changes to management for action

Requirements

Bachelor's Degree required

+7 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required

Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook

Self-motivated and works well under pressure with minimal supervision

Highly organized with ability to manage multiple projects, while paying close attention to detail

Excellent analytical and problem solving skills

Excellent verbal and written communication skills

Strong customer orientation and strong negotiating skills

Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills

Experience with NAFTA/USMCA cross border transportation preferred

Bilingual in Korean/English or English/Spanish preferred

Warehouse and/or manufacturing knowledge preferred

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

Top-notch medical, dental, vision and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

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