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Customer Service Representative

TEKsystems • Columbia, MD • 1w ago

Shift: Mon-Fri from 8 AM-5 PM

Location: Columbia, Maryland

Description

Provides excellent customer service to field offices and co-workers.

Assists all field offices with payroll requests and questions received through the inbox and hotline.

Ensures that all requests are being responded to promptly.

Confirms standard payroll forms are completed correctly.

Monitors all requests and concerns within the ticketing system.

Completes all above duties with a high degree of accuracy.

Essential Duties and Responsibilities:

Ability to analyze personnel and payroll information and take appropriate action

Ability to function as a team member

Excellent organizational/time management skills, attention to detail, and follow-through on any outstanding issues

Adheres to all client and worksite rules, policies, and procedures.

May perform other duties as required, assigned or deemed necessary by the facility/client/supervisor.

Additional Skills & Qualifications

Strong computer skills and Microsoft Office experience

A High School Diploma or GED is required

Excellent listening, written, and oral communications skills

Ability to adapt to changing priorities and environments

Ability to work with other employees, customers, and management.

Pay and Benefits

The pay range for this position is $16.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,MD.

Application Deadline

This position is anticipated to close on May 2, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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