Job Description
Key Responsibilities:
Lead, mentor, and manage a team of Desktop Engineers to support day-to-day operations and long-term IT initiatives.
Oversee desktop engineering functions including image management, software deployment, patch management, and endpoint security.
Manage and optimize SCCM infrastructure for software deployment, patching, and device compliance.
Ensure effective use and monitoring of Microsoft Defender and other endpoint protection solutions.
Support Citrix environments and VDI infrastructure (e.g., VMware Horizon, Citrix Virtual Apps and Desktops).
Collaborate with security teams to implement policies and controls through MDM solutions (e.g., Intune, Workspace ONE).
Drive process improvements, automation, and standardization of desktop engineering practices.
Ensure SLAs are met and provide incident and problem management oversight related to end-user systems.
Contribute to IT strategy, budget planning, and resource allocation.
Maintain documentation, asset inventories, and ensure compliance with IT policies and audit requirements.
Collaborate with cross-functional teams including Infrastructure, Security, and Application Support.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum 5 years of experience managing or leading a Desktop Engineering or End User Computing team .
Strong hands-on knowledge of SCCM/MECM , Microsoft Defender for Endpoint , Citrix , VDI platforms , and MDM technologies.
Demonstrated leadership, team-building, and project management skills.
Experience supporting Windows OS environments (Windows 10/11 and Windows Server).
Familiarity with scripting tools (PowerShell preferred) for automation and configuration tasks.
Excellent troubleshooting and communication skills.
ITIL certification or familiarity with ITIL processes is a plus.
Preferred Skills:
Experience with cloud-based endpoint management (e.g., Intune, Autopilot).
Familiarity with Zero Trust principles and endpoint hardening.
Experience in regulated environments (e.g., healthcare, finance) is advantageous.
Responsibilities
Team & Technical Leadership
Lead, mentor, and develop a team of Desktop Engineers responsible for enterprise endpoint solutions.
Ensure the team delivers timely and effective support, deployments, patching, and compliance enforcement.
Project Delivery & Execution
Own and manage the full lifecycle of desktop-related projects , from requirements gathering through execution and delivery.
Develop detailed project plans, timelines, resource estimates, and risk mitigation strategies.
Track progress, ensure deadlines are met, and report status to stakeholders and leadership.
Coordinate cross-functional collaboration and vendor engagement when necessary.
Continuously improve delivery processes by applying best practices and lessons learned.
Operational Excellence
Drive standardization, automation, and innovation within the desktop engineering space.
Ensure effective endpoint security and compliance with corporate and industry standards.
Oversee software deployments, OS upgrades, hardware refresh cycles, and device lifecycle management.
Maintain thorough documentation and ensure audit-readiness.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $91,700 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M2
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
