Director, Pharmacy Operations

Chewy • Pittston, PA • 1w ago

Our Opportunity:

Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Director of Pharmacist Operations to lead and scale our pharmacy operations while maintaining a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site pharmacist activities, compliance, and medication-related services across diverse pharmacy domains, including Retail, Wholesale, and Shared Services.

The ideal candidate is a natural leader, adept at fostering engaged teams, driving operational efficiencies, and enhancing the customer experience through continuous improvement activities, continuing education, and industry best practices. The ideal leader for this role thrives in ambiguity, uses data for informed decision-making, and has a passion for serving patient needs. The role requires balancing short-term goals with the development and execution of long-term strategic projects, ensuring strict adherence to quality and compliance standards.

What You'll Do:

Collaborate with Healthcare Compliance, Legal, Product, PICs, Business Leadership and Operational Leadership to lead and reduce risk with State Boards of Pharmacy, FDA and maintain third-party accreditations.

Cultivate a positive, feedback-rich team culture within the pharmacy network, encouraging continuous improvement and adaptability to changing business needs.

Stay abreast of industry trends to enhance operational efficiency and uphold an elite quality mentality.

Collaborate with teams in Capacity Planning, S&OP, HR, Supply Chain, Healthcare Compliance, Quality and Pharmacy Business to achieve key objectives.

Identify and implement system improvements to enhance efficiency, quality, and customer satisfaction.

Design and implement robust training and onboarding programs for Pharmacist teams, including defining content requirements, onboarding metrics, and ongoing development plans.

Develop, mentor, and lead a team of exempt leaders, pharmacists and pharmacy technicians, resulting in innovation and excellence in customer care.

Develop and achieve Key Performance Indicators (KPIs) related to safety, product quality, timely order processing, and employee engagement.

Partner cross-functionally with pharmacy and business leadership teams to drive volume growth and product catalog expansion.

Undertake other responsibilities to enhance customer and employee experiences.

Job Requirements:

Active pharmacist licensure in good standing in at least one state, with the ability to obtain additional state licensures as needed.

7-10 years of dynamic leadership experience in a pharmaceutical dispensing environment with deep expertise in key pharmacy domains.

Proven ability to design, build, and implement new initiatives in partnership with cross-functional partners.

Experience thriving in a fast-paced, high-growth environment with ambiguity and frequent change.

Exceptional communication skills across all levels of leadership, with the ability to advance and resolve issues appropriately.

Strong problem-solving capabilities, with a data-driven approach to decision-making.

Operational competence to develop scalable solutions in line with organizational growth.

Self-starter mentality with the ability to work independently and run contending priorities.

Demonstrated ability to adapt to changing conditions while consistently delivering results.

Passion for customer service and strategic guidance to support business decisions.

Results-driven and highly energetic, with a hands-on approach to leadership.

Bonus Qualifications:

Certification in Lean Six Sigma or equivalent (e.g., Green Belt certification).

Experience leading e-commerce multi-site fulfillment or distribution operations.

Why Join Chewy?

At Chewy, we're committed to diversity, inclusion, and providing equal opportunities for all Team Members. If you require accommodations due to a disability or for religious reasons, please contact CAAR@chewy.com . For questions about your application, get in touch with HR@chewy.com .

Travel Requirements:

This position may require up to 30% travel.

Be a part of a team that is revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com **.

If you have a question regarding your application, please contact HR@chewy.com .

To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .**

Chewy

Go to Apply

Share this job

Similar Jobs

Physical Therapist Assistant

Select Medical • Scranton, PA • 12h ago

Hospital & Medical

Overview Position: Physical Therapist Assistant Location: Scranton, PA Schedule: Per diem (PRN) Monday through Friday. Center hours 7am-6:30pm. Closes at 4pm on Fridays. Compensation: Hourly range is $32-$40/...

12h ago

Go to Apply

Physical Therapist - PRN

Select Medical • Plains, PA • 12h ago

Hospital & Medical

Overview Physical Therapist - Outpatient PRN Location: Plains, PA Schedule: PRN, weekdays (Mon-Fri) Compensation: $50-$60/hour based on your experience. Unique Location/Job Details: Center sees a diverse pa...

12h ago

Go to Apply

Physical Therapist - PRN

Select Medical • Scranton, PA • 12h ago

Hospital & Medical

Overview Physical Therapist - Outpatient PRN Location: Scranton, PA Schedule: PRN, weekdays (Mon-Fri) Compensation: $50-$60/hour based on your experience. Unique Location/Job Details: Our SWB outpatient ortho...

12h ago

Go to Apply

Entry Level Home Care Nurse (LPN/RN)

BAYADA Home Health Care • Scranton, PA • 1d ago

Hospital & Medical

Be the Nurse You Always Wanted to be at BAYADA We want you to flourish here - learning new skills, growing with every challenge, succeeding in each assignment, and advancing in your nursing career. BAYADA Offers :...

1d ago

Go to Apply

Pharmacy Intern

CVS Health • Scranton, PA • 2d ago

Hospital & Medical

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in...

2d ago

Go to Apply

Pharmacy Intern

CVS Health • Exeter, PA • 2d ago

Hospital & Medical

2d ago

Go to Apply

Certified Medical Assistant

Geisinger • Dallas, PA • 3d ago

Hospital & Medical

Job Summary Provides direct patient care and clinical support for physicians and other providers in the outpatient setting. Functions as an integral member of the health care team under the direction of the provider....

3d ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Scranton, PA • 4d ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive pa...

4d ago

Go to Apply

Supervisor Laboratory Medicine - Full Time Days

Geisinger • Wilkes-Barre, PA • 5d ago

Hospital & Medical

Job Summary Leads and coordinates the daily operations of assigned section in conjunction with leadership. Plans, organizes and directs the activities of the section personnel to provide optimal, cost-effective delive...

5d ago

Go to Apply

Physical Therapist

Community Health Systems • Wilkes-Barre, PA • 5d ago

Hospital & Medical

Physical Therapist Full-time, Days (8a-4:30p) As a Physical Therapist at Wilkes-Barre General Hospital , you'll join a team that has been committed to caring for the local community for 150 years and be a part of a...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.