Clinical Account Manager

Alteas Health • Lake Zurich, IL • 1w ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12682987

Alteas Health is a rapidly growing, innovative dynamic company looking for a compassionate, resilient, self-starting, skilled provider who thrives in a fast-paced, ever-changing environment to join our clinical team. Focused on advancing the delivery of patient care by empowering the growth and success of our employees and valued partnerships; Alteas Health is a proven leader in providing sub specialty care to an underserved population throughout Illinois, Indiana, Kansas, Michigan, Missouri, Ohio and Wisconsin.

Under the direction of the VP of Operations the Clinical Account Manager manages successful relationships with key clients, existing or not, and assists with access, privileges, and provider relations. Working closely with Operations Teams to drive sustainable growth and create effective client, provider, and patient care strategies.

Key Responsibilities:

Serve as the primary point of contact for senior care community

clients, addressing their needs and

resolving concerns promptly to ensure satisfaction and trust.

Build and maintain strong relationships with healthcare providers

and clients, aligning services with organizational goals and fostering long-term partnerships.

Obtain and maintain administrative access to facility EMR systems.

Facilitate patient consents, ensuring proper documentation and

adherence to clinical and legal requirements, in coordination with the care team.

Conduct spirometry tests as needed, collaborating with providers to

ensure accurate results and seamless integration into patient care plans.

Provide training and education to facility staff, equipping them

with the knowledge and tools to optimize workflows, meet compliance standards, and improve care outcomes.

Attend Quality Assurance and Performance Improvement (QAPI)

meetings, representing the organization and contributing actionable insights to enhance care delivery and operational performance.

Collect and analyze client feedback and research customer needs to

identify opportunities for service improvement and expansion.

Submit regular reports to facilities, maintaining clear and

professional communication to ensure transparency, accountability, and alignment with client expectations.

Act as a liaison between providers and clients to address concerns,

mediate conflicts, and promote services that align with client objectives and needs.

Coordinate onboarding for new providers, ensuring they fully

understand practice policies, procedures, and performance expectations to succeed in their roles.

Maintain accurate and timely records in Pipedrive, capturing client

interactions, provider performance data, and other key metrics critical to account management.

Provide trustworthy feedback, solutions, and after-sales support to

build long-term relationships with new and existing customers.

Ensure adherence to healthcare regulations and standards,

safeguarding the confidentiality of client and organizational information while maintaining professionalism.

Minimum Requirements:

1 year of account management experience

2 years of healthcare experience

LPN Licensure

Proficiency in MS Office and CRM software

Must be willing to travel by plane or car

Preferred Requirements:

3+ years of account management experience

4+ years of healthcare experience

RN or LPN licensure

Experience in a Senior Care Community settings

Professional Skills:

Innovation

Integrity and Humility

Excellent verbal, interpersonal, and written communication skills

Ability to work independently

Team player with the ability to work ina fast-paced environment

T.E.A.M by providing:***

Insurance Benefits (waiting period may apply)

o Medical (50% employer paid for employee coverage)

? PPO

? HMO

? HD PPO

o Dental

o Vision

o Group Life

o Employer Paid Life

o Hospital Indemnity

o Accident Coverage

o Critical Illness

o Short-Term Disability

o Long-Term Disability

o FSA/LPFSA

o HSA

401K

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