Service Manager

Wolter, Inc. • Eau Claire, WI • 1w ago

JOB REQUIREMENTS: Maintain high customer satisfaction. Meet and exceed profit objectives. Partner with CFO in creating the annual service department budget. Closely monitor and manage TM&R and Rental fleets to meet budget and customer expectations. Properly manage new truck warranty function. Development and supervision of region\'s service staff. Ensure all employees\' annual reviews are properly conducted in a timely manner. Hold monthly department meetings to keep key staff current on hot issues and keep lines of communication open. Hold quarterly tech meetings. Participate in other management meetings as scheduled. Partner with parts manager to ensure good working relationship between parts and service departments. Assist field sales reps with customer calls/visits, and/or help with service solutions for our customers. Work with Technical Communicator and manufacturers on pressing service concerns, following through to resolution. Ensure all service jobs are quoted properly and completed on time. Ensure completed jobs are billed immediately, that \"days to bill\" meet our goals. Ensure company service fleet is maintained properly. Participate in or attend relevant trade shows. Observe employee safety habits and work environment at every opportunity. Work with marketing on any sales specials. Handle any projects as assigned by executive management. ** OTHER EXPERIENCE AND QUALIFICATIONS: Leadership: Demonstrated ability to lead people and get results through others. Management: ability to organize and manage multiple priorities. Planning: ability to think ahead and plan over a one-to-two year time span. Good interpersonal, presentation, and communication skills. Excellent knowledge of industrial powered equipment and our industry with at least 5 years in a service environment and at least two years in a supervisory capacity. Strong computer proficiency emphasis on Microsoft Excel, Word, Power Point. Must have valid operator\'s license for powered industrial equipment. Commitment to company vision and mission. ** APPLICATION INSTRUCTIONS: Apply Online: http://www.wolterinc.com/careers

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