Customer Service Representative

AAA ENVIRONMENTAL INDUSTRIES INC • New London, WI • 1w ago

JOB REQUIREMENTS: The Cusomer Service Representative will assist in selling and promoting GFL\'s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pick ups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers Download, distribute and answer all customer inquiries received via email. Take web request and process payments by phone. Process customer payments via internet and take cash payment\'s as needed. Enter new subscription residential accounts into system. Run credit checks on new customers. Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. Key all new/cancelled accounts into Tower system and verify in system. Scan all contracts into system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. May provide back up assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in fast-paced environment, meet time deadlines and perform under pressure. Possess good organizational skills and record keeping skills. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Good problem solving ability. Excellent data entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use hands and fingers, talk and hear. Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: Work in indoor office environment 95% of the time. Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk5OTk2Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20 *** APPLICATION INSTRUCTIONS: Apply Online:https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk5OTk2Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20

Similar Jobs

Manager Manufacturing

Zebra Technologies • Greenville, WI • 3w ago

Management & Administrative

Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anti...

3w ago

Go to Apply

Senior Accountant

Aston Carter • Greenville, WI • 1d ago

Finance & Accounting

Description As a Senior Accountant you will be responsible for assisting in the month end close process, preparation of financial statements and day-to-day bookkeeping. KEY RESPONSIBILITIES: Prepare month-end jour...

1d ago

Go to Apply

SR. ACCOUNTANT

Aston Carter • Greenville, WI • 1d ago

Finance & Accounting

Job Title Sr. Accountant Job Description As a Sr. Accountant you will be responsible for assisting in the month end close process, preparation of financial statements and day-to-day bookkeeping. Prepare month-en...

1d ago

Go to Apply

Senior Accountant

Aston Carter • Greenville, WI • 1d ago

Finance & Accounting

As a Senior Accountant, you will play a crucial role in our financial operations, ensuring accuracy and compliance in our accounting processes. You will be responsible for assisting with the month-end close, preparing f...

1d ago

Go to Apply

Part Time Occupational Therapist

Enhance Rehabilitation • Weyauwega, WI • 2d ago

Hospital & Medical

Enhance Rehabilitation is currently seeking qualified Occupational Therapist candidates to join our dynamic team. As an Enhance Rehabilitation Occupational Therapist, you will be a part of growing team. In this role, yo...

2d ago

Go to Apply

Controls System Representative

JOHNSON CONTROLS INC • Greenville, WI • 3d ago

JOB REQUIREMENTS: Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bri...

3d ago

Go to Apply

PRN Physical Therapist

Enhance Rehabilitation • Weyauwega, WI • 3d ago

Hospital & Medical

Enhance Rehabilitation is currently seeking qualified Physical Therapists candidates to join our dynamic team. As an Enhance Rehabilitation Physical Therapist, you will be a part of growing team providing the highest qu...

3d ago

Go to Apply

Tool Coordinator

MJ ELECTRIC LLC • Greenville, WI • 5d ago

JOB REQUIREMENTS: Position Purpose: To coordinate the activities involved with maintaining a tool inventory, along with the timely filling and shipping of tool stock orders to job sites. Essential Responsibilities Fill...

5d ago

Go to Apply

AP Team Lead

Walmart • New London, WI • 2w ago

Hourly Wage: $19 - $32 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives....

2w ago

Go to Apply

Warehouse Janitorial Associate

Kellermeyer Bergensons Services • Greenville, WI • 3w ago

Manufacturing & Warehouse

Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings to join our Warehouse Cleaning/Janitorial crew in Greenville, WI . If you enjoy working in a fast-paced environment and helping make an...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.