Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
As the Airport Technology Product Owner, you'll help shape the future of the airport experience by defining the strategic vision for key touchpoints across the customer journey. Your work will directly impact customers and team members, enhancing our Net Promoter Score (NPS) and overall operational performance.
You'll collaborate across digital and physical domains, bridging technology with real-world operations to design experiences that are intuitive and scalable.
This role thrives on ambiguity-you'll lead product discovery, map complex processes, and transform loosely defined problems into clear, strategic product directions.
What you'll do
Collaborates with product stakeholders to define product strategy, develop product roadmap, and implement product [deliverables/enhancements/features, etc.]
Develops and shares product knowledge through market insights, customer/user feedback, competitive analysis, industry trends and technology trends
Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives
Documents customer and team member processes in flow diagrams
Comprehends technical and business trade-offs that enable teams to deliver value sooner
Ensures and tracks business readiness (training, communication and marketing etc.) for new features or initiatives
Collaborates with data and analytics resources to capture data and analyzes results to prioritize work, report on product health and identify opportunities to grow product value
Contributes to the creation of OKRs that set baselines, track progress, and measure success
Develops comprehensive business cases for funding approval
Partners closely with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing operational costs
Leads ongoing demonstrations of new features and functionality to update stakeholders and team members
Understands and advocates for Delivery Transformation including the Product mindset, DevOps, and Agile methodologies
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree in CS/CE/CIS/MIS/Engineering/Technology or Business Administration related field; or equivalent experience/training
3 years related experience
2 years Project Management and/or Product Development experience
Experience with Agile, product ownership, project planning and delivery
Skills, Licenses & Certifications
Knowledge and understanding of technology systems and how they can contribute to product strategy and Objectives and Key Results (OKR)
Ability to effectively analyze, and concisely present findings and strategies to senior leadership
Ability to quickly absorb technical concepts and communicate them to a non-technical audience
Ability to identify product OKRs and conduct analysis to measure success of business objectives
Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
Demonstrated ability to effectively manage competing priorities and deadlines
Knowledge of Sabre PSS, Airline, Contact Center and Service Recovery Operations
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
Ability to work with technical leadership to understand benefits of technical enhancements and how they contribute to product OKRs and long-term strategic vision
Proven ability to lead teams, set priorities and manage day-to-day evolution of product(s)
Must be well organized and detail oriented
Strong analytical skills
Flexible and adaptable to changing environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
